SimplyHome · 21 hours ago
Area Service Manager
Houston, Texas, United States
Full-time
Onsite
Mid, Senior Level
3+ years expSimplyHome is one of the largest privately held real estate development and construction companies in Texas, seeking an experienced Area Service Manager. This role involves coordinating a team of technicians, resolving complex maintenance requests, and ensuring adherence to company standards and procedures.
LeasingProperty ManagementReal EstateRental
Responsibilities
Manage a team of 2 to 15 highly skilled technicians
Having the knowledge and ability to perform home maintenance tasks and manage complex projects
Ability to diagnose complex home maintenance issues
Training new Technicians in company policies, procedures, standards and maintenance tasks
Providing field support for Service Technicians on complex issues
Up to 25% of travel may be required
Additional responsibilities and exceptions may include emergency maintenance tasks (for example natural disasters)
Keep up to date notes and documentation on each work order within our software programs
Ensure and maintain a high level of customer satisfaction to be measured by resident surveys upon completion of each work order
Cover Service Technician’s territory when they are on PTO
Manage and ensure there is enough work coverage of techs in all of Houston during the entire year
Qualification
Required
Ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele
Excellent time management skills, detail-orientation and ability to multi-task and prioritize work
Strong decision-making and problem-solving skills, along with advanced conflict resolution skills
Effective communication and interpersonal skills and proficient in English. Must be able to articulate needs and convey information verbally and in writing effectively with employees, customers, supervisors, and co-workers throughout the organization
Knowledge of management methods and sound employee relations techniques with an ability to connect to staff, troubleshoot problems and help teams collaborate, as necessary
Able to work in an equitable, inclusive, and diverse environment. The Company is committed to enhancing equity, inclusion, and diversity, including hiring talent from all backgrounds
Ability to lift 50lbs and walk up and downstairs
Must have a valid driver's license and clean driving record (including toll tags) for the last 5 years
Associate degree or 3 plus years' maintenance / service management experience
Preferred
Property Management software experience a plus
Company
SimplyHome
SimplyHome is a real estate firm that provides residential property renting and leasing services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$225MKey Investors
Churchill Real Estate
2023-07-13Debt Financing· $225M
Recent News
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