Sedgwick · 23 hours ago
Office Assistant - Pasadena, CA
Pasadena, CA
Full-time
Onsite
New Grad, Entry Level
$16.50/hr - $18.25/hrSedgwick is a company committed to supporting individuals facing unexpected challenges, and they are seeking an Office Assistant to provide excellent customer service and internal support. The role involves acting as a liaison between customers and team members, managing inquiries, and performing various administrative tasks.
BankingInsuranceRisk Management
Responsibilities
Provide excellent customer service to external customers and internal support to an assigned team
Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed
Provide detailed notes on phone calls, and track and code documentation according to standard processes
Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels
Resolve issues with one call/ one-person responses
Investigate customer feedback
Track trends
Assist with developing corrective/preventative actions
Perform administrative tasks
Qualification
Required
High school diploma or GED required
Strong oral and written communication skills required
Computer literate – including Microsoft Office required
Organizational skills required
Preferred
Clerical or customer service experience or equivalent combination of education and experience preferred
Benefits
Medical
Dental
Vision
401K
PTO
Disability
Life insurance
Employee assistance
Flexible spending or health savings account
Other additional voluntary benefits
Company
Sedgwick
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected.
Founded in 1969
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.5BKey Investors
Altas PartnersLa Caisse
2024-09-12Private Equity· $1B
2018-12-01Private Equity
2018-09-12Acquired
Leadership Team
Michael Arbour
Chairman & Chief Executive Officer
Kalani Reelitz
Global Chief Financial Officer
Recent News
Morningstar.com
2025-11-10
2025-09-04
Company data provided by crunchbase