M1 Global Security · 3 days ago
Global Security Operations Manager
Dallas, TX
Full-time
Onsite
Senior Level
5+ years expM1 Global is a trusted security partner to Fortune 500 companies worldwide, focusing on complex enterprise environments. The Global Account Manager will provide strategic leadership and operational oversight for a large-scale security and technology services program, primarily in the United States, ensuring client satisfaction and program performance.
Security & Investigations
Responsibilities
Lead daily operations and long-term strategy for a U.S.-based security and technology services program with limited international scope, ensuring consistent execution, compliance, and service excellence across all locations
Provide strategic oversight and governance of Global Security Operations Center (GSOC) functions, including centralized monitoring, incident coordination, escalation protocols, and real-time situational awareness
Support global alignment by collaborating with international stakeholders to ensure consistency in standards, reporting, and operational governance where applicable
Develop and implement enterprise operating models that align staffing, GSOC capabilities, security technology, processes, and financial performance with client and organizational objectives
Serve as the primary executive point of contact for the client, managing governance forums, performance reporting, escalation management, and strategic planning initiatives
Oversee workforce planning, staffing compliance, training standards, and performance management across both field operations and GSOC teams
Drive continuous improvement through the use of GSOC platforms, security systems, data analytics, audits, and standardized best practices to mitigate risk and enhance service quality
Maintain full accountability for financial performance, including budgeting, forecasting, cost controls, and margin optimization, while supporting scalable program growth
Ensure effective integration between GSOC operations and on-site security, technology, and emergency response teams to deliver coordinated, enterprise-wide security outcomes
Qualification
Required
Demonstrated experience with Global Security Operations Center (GSOC) functions, including centralized command operations, incident management, intelligence reporting, and technology-enabled oversight across multiple regions
Ability to participate in the Company's pre-employment screening process and continuously meet applicable federal, state, county, and municipal requirements
Preferred
Bachelor's degree in Business, Security Management, or a related field
5+ years of leadership experience managing large-scale, multi-site security, technology, or operational programs for enterprise clients
Demonstrated experience in Global Security Operations Center (GSOC) management, including command center operations, incident response, intelligence reporting, and escalation governance
Proven ability to oversee security operations, workforce deployment, compliance, and service-level performance across geographically dispersed locations
Strong understanding of security technologies, GSOC platforms, systems integration, and data-driven reporting tools to support operational visibility and executive decision-making
Experience managing P&L, budgets, forecasts, and project financials while driving operational efficiency and margin performance
Demonstrated success leading complex, cross-functional initiatives involving field operations, GSOC teams, technology partners, and client stakeholders
Excellent executive-level communication skills with a track record of stakeholder management, team leadership, and strategic execution
Benefits
Comprehensive health, dental, and vision benefits.
401(k) plan.
Opportunities for career growth and advancement.
Company
M1 Global Security
Since 1994, M1 Global has grown from a local security provider to a trusted security partner to Fortune 500 companies worldwide.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase