Alkami Technology · 3 hours ago
Sr Director, Implementation Services
United States
Full-time
Remote
Mid, Senior Level
$170K/yr - $200K/yr
7+ years expAlkami Technology is a leading cloud-based digital banking solutions provider for financial institutions in the United States. The Sr. Director of Implementation leads a team to ensure successful digital banking launches on the Alkami platform, managing client relationships and driving efficient implementation processes.
BankingCreditFinanceFinancial ServicesFinTechSaaSSoftware
No H1B
Responsibilities
Responsible for successfully launching new clients on Alkami’s digital banking platform
Oversee the execution of a cohesive and comprehensive implementation program plan, revising as appropriate to meet changing needs and requirements
Drive ARR realization and retention through disciplined execution of customer implementations, ensuring predictable, on-time go-lives
Establish reporting and dashboards that connect implementation performance to ARR activation, including launch timeliness, backlog risk, and revenue readiness
Overall strategy, planning, directing and oversight responsibility of many strategic projects, typically requiring the utilization or management of resources across multiple departments or functional areas
Collaborate with functional leaders to drive focus on business objectives. Be a trusted partner for executive management to ensure program success
Establish and maintain a strong partnership with PMO, ensuring all sales commitments are captured, prioritized, and included in project plans, the right resources are deployed on each implementation, deferred labor is maximized, and revenue goals are achieved
Drives cross-functional teams to ensure timely execution of implementation deliverables and resolution of open issues and action items
Works closely with Product, Technology, and Sales to finalize the details of the contracted solution and ensure successful outcomes, including financial, operational and customer satisfaction
Drive change and evolve the project implementation model on how we meet the needs of our clients by improving client satisfaction and providing efficient and effective implementation
Provide leadership and continuous coaching and training to implementation teams
Accountable for managing internal and external escalations, communications, metrics reporting, and SLAs
Utilize data-driven analytics and simple yet effective visuals PMO provides to drive real-time insights to inform client implementations
Proactively seek out opportunities for organizational improvement
Drive organization towards metrics and revenue goals, with the objective to exceed business expectations by leveraging PMO artifacts and ensuring processes, procedures, standards, and policies as required by the contract, including billing and security requirements, are followed
Qualification
Required
Minimum of 7-10 years of experience in a related field, leading implementation teams in the FinTech or SaaS industry, in conjunction with five years of progressive leadership
Bachelors degree or equivalent work experience
Experience in the FinTech or SaaS industry, leading client delivery teams related to digital banking
Experience in commercial banking (Treasury, Cash management)
Excellent written, oral communication and interpersonal skills
Demonstrated success in a fast-paced, team-oriented sales goals-driven environment that rewards hard work and self-motivation
Exceptional presentation skills; constructing and presenting information to a wide array of audiences, including external and internal stakeholders
Must have a 'Winning' attitude
Ability to learn and adapt quickly to new concepts and solutions
Ability to influence others and build rapport and company value without formal authority
Highly organized with detailed, focused time management, negotiation, and consultation sales skills
Ability to execute quickly and with high-quality
Preferred
Masters Degree in related field
Experience with Jira and Smart Sheets or other portfolio management systems
A general knowledge of agile Product management and software development processes
Benefits
Remote-first environment
Unlimited paid time off
401(k) with employer match
Company
Alkami Technology
Alkami Technology provides cloud-based digital banking solutions for credit unions and banks.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$685.18MKey Investors
D1 Capital PartnersGeneral AtlanticS3 Ventures
2025-03-10Post Ipo Debt· $300M
2024-11-06Post Ipo Secondary
2024-08-08Post Ipo Secondary
Leadership Team
Alex Shootman
Chief Executive Officer
Gagan Kanjlia
Chief Product Officer
Recent News
2026-01-22
Company data provided by crunchbase