TechLine Consulting · 4 hours ago
IT Operations Manager
Brookfield, WI
Full-time
Hybrid
Mid Level
3+ years expTechLine Consulting is seeking an IT Operations & Project Manager to enhance their technology environment. The role involves managing day-to-day IT operations and leading project delivery across the IT portfolio, ensuring alignment with company objectives and effective communication between technical and non-technical stakeholders.
Staffing & Recruiting
Hiring Manager
Ryan Mousley
Responsibilities
Oversee IT support workflows: ticket intake, prioritization, resolution, and reporting
Develop and maintain onboarding/offboarding and hardware provisioning processes
Standardize IT documentation (SOPs, runbooks, system guides)
Serve as primary liaison for vendors (hardware, software, telecom, etc.)
Lead IT projects: schedule, resource coordination, milestone tracking, and stakeholder communication
Implement change management processes for infrastructure or application updates
Track and maintain IT assets, software licenses, and hardware lifecycle
Support budget tracking, invoice validation, and vendor contract management
Report on KPIs such as help desk response, ticket trends, project timelines, and user satisfaction
Assist with audits, compliance documentation, and policy updates
Facilitate recurring project meetings, manage notes, and drive follow-up on action items
Translate business needs into actionable implementation steps with IT teams
Qualification
Required
Bachelor's degree in Business, Information Systems, or related field (or equivalent experience)
3+ years in IT operations, technical project coordination, or service management
Familiarity with help desk systems (Zendesk, Jira, Freshservice) and IT support processes
Experience coordinating multi-step projects with vendors, technical teams, and end users
Strong documentation, organization, and workflow management skills
Excellent communication and follow-through
Strong organizational and time management skills
Comfortable leading meetings and facilitating cross-functional communication
Working knowledge of IT systems and terminology
Ability to identify process gaps and propose solutions
Flexible yet disciplined approach to project management in a fast-paced environment
Preferred
Formal or informal project management experience; PMP/CSM a plus
Experience with Microsoft 365/Azure administration
Knowledge of ITIL or formal service delivery models
Exposure to infrastructure, security, or application delivery teams
Company
TechLine Consulting
At TechLine Consulting, people are our purpose and precision is our practice for Technology and Engineering.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase