Convergint · 1 day ago
Banking Service Technician 2
Dallas, TX
Full-time
Onsite
Mid Level
3+ years expConvergint is a leading global service-based systems integrator dedicated to providing exceptional service to customers. They are seeking a full-time Banking Service Technician to service and support existing customers by responding to service calls and managing small projects. The role involves installing, programming, testing, and repairing various banking systems and equipment while ensuring compliance with specifications and regulations.
BiometricsHealth CarePhysical SecurityPublic SafetySecurity
Responsibilities
Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects, ATM/ TCR
May also work on larger projects with greater complexity as needed
Troubleshoots, repairs, and replaces all components of remote, audio, and video equipment
May install, configure and support a variety of network systems and equipment for assigned projects
Performs preventative maintenance as needed
Acts as a mentor to less experienced staff by using technical knowledge, skills, and experience
Handles moderately complex installations for remote units such as alert systems
Installs new units with final connections, testing, and training
Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis
Identifies potential project challenges, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines
Inspects completed work for conformance with specifications, requirements, and compliance with applicable manufacturers' specifications
Refers only to the most complex issues to higher levels
Estimates cost, time, and materials for replacement equipment
Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties
Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures
Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service
Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company
May advise management regarding customer satisfaction, product performance, installation techniques, and standards as well as suggestions for product improvements
Keeps up to date and informed on all company policies
Presents a professional image of Convergint at all times in appearance and behavior
Performs other duties and responsibilities as requested or required
Qualification
Required
Strong knowledge of drive up, locking and electronic systems specific to banking industry
Strong knowledge of Digital Video Recorders (DVR's) and Network Video Recorders (NVR's) connected to the remote system
Strong knowledge of mechanical and electrical systems
Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer
Advanced communication skills both oral and written
Adaptability – Responds effectively to changes in situation or information
Education: High School/GED or equivalent experience
Minimum Experience: 3-5 years locksmiths, drive-up and electronic, ATM's/TCR
3 years Banking Specialist experience within a commercial, industrial, or facilities operation setting
Preferred
3 years in 1 or more of the following industries: security, electronic, banking equipment
Benefits
10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Company
Convergint
Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$66.7M2021-12-16Secondary Market
2018-08-27Series Unknown· $19.74M
2018-06-29Series Unknown· $46.96M
Leadership Team
Ann Fandozzi
Chief Executive Officer
Eric Jacobs
Chief Financial Officer
Recent News
2025-07-16
Company data provided by crunchbase