Reily Foods Company · 11 hours ago
Coffee Equipment Service Technician
Boston, MA
Full-time
Onsite
Entry Level
2+ years expReily Foods Company is seeking a Field Service Technician for their New England Coffee team. This position is responsible for troubleshooting, repairing, and installing coffee, tea, and beverage equipment while providing exceptional customer service.
Food and BeverageGroceryManufacturingRetail
Responsibilities
Performs onsite coffee, tea and beverage equipment installations and exchanges
Troubleshoots and repairs customer equipment on site
Responsively assists customers over the phone with repairs, calibrations and troubleshooting
Proactively detects and corrects potential problems before they occur
Completes clear and accurate work orders documenting service provided, parts used, and the results
Completes all work orders in an accurate, complete and timely fashion
Maintains part inventory levels in company-provided service vehicle
Effective communication with company dispatcher to ensure prompt service and customer satisfaction
Follows all safety procedures and participates in safety training
Maintains safe and efficient use of equipment and tools
Inspects company vehicle and alerts management of necessary or required maintenance/repairs needed on the vehicle in a prompt manner
Serves as the face of the company by providing a positive, professional demeanor and image
Participates in rotating on call schedule including nights and weekends
Other duties as assigned by the Service Manager
Qualification
Required
High school diploma or GED
Prefer two years of technician experience working on/repairing coffee, tea and beverage equipment but will train depending on current skills
Electrical and plumbing experience helpful
Valid driver's license with a clean driving record
Ability to lift and move up to 50 pounds
Positive, customer service attitude and a team player
Reliable with the ability to work weekends/holidays as needed
Attention to detail with good organizational skills
Technology proficiency
Company
Reily Foods Company
Reily Foods Company manufactures and markets a wide range of quality food products sold in grocery stores.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jim Kaloyanides
Senior Vice President & General Manager
Recent News
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