Quench USA, Inc. · 6 hours ago
Collections Analyst
King of Prussia, PA
Full-time
Hybrid
Entry, Mid Level
$50K/yr - $56K/yrCulligan Quench is a leader in delivering environmentally friendly water solutions and is seeking a Collections Analyst. The role involves negotiating with customers to resolve outstanding balances and ensuring timely collections while providing excellent customer service.
Consumer ElectronicsElectronicsProfessional ServicesTransportationWater Purification
Responsibilities
Negotiate with customers to resolve outstanding balances securing mutually beneficial payment arrangements to maximize cash collections
Escalate accounts for assistance with collections in accordance with the established escalation path
Reconcile and resolve customer discrepancies caused by missing invoices, billing errors, unapplied and misapplied cash providing customers with copies of invoices and statements upon request
Place accounts with third-party collections agency when internal collections efforts have been exhausted
Submit requests for credits to customer accounts where an invoice discrepancy or another qualifying circumstance exists
Evaluate customer accounts prior to releasing credit holds which prevent service
Interact with Finance, Account Management and other departments to provide specific and timely information as requested
KPI achievement. Meet/exceed all position specific key performance indicators/metrics (KPI’s)
Qualification
Required
Prior business-to-business collections experience required
Results-oriented self-starter who understands the big picture and can thrive in a fast-paced, constantly changing environment
Ability to professionally communicate both with internal and external customers
Excellent customer service skills with the ability to negotiate when necessary and handle difficult customer situations
Strong organizational, time management and analytical skills with attention to detail
Proficiency with Microsoft Office Suite with emphasis on Excel and Outlook
Preferred
College degree preferred
Experience with Salesforce is a plus
Company
Quench USA, Inc.
Culligan Quench understands your workplace has unique water needs. That's why we offer customized water solutions tailored to grow with your business.
Founded in 2001
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$121.5MKey Investors
Virgin Green FundElement Partners
2014-06-18Series Unknown· $14M
2014-01-14Series Unknown· $38.5M
2011-10-12Series Unknown· $30M
Leadership Team
Todd Peterson
President
Recent News
Indus Business Line
2023-10-13
Company data provided by crunchbase