General Motors · 18 hours ago
Senior Incident Manager
Sunnyvale, CA
Full-time
Hybrid
Mid, Senior Level
$107K/yr - $164K/yr
3+ years expGeneral Motors is a leading automotive company focused on creating a world with Zero Crashes, Zero Emissions, and Zero Congestion. They are seeking a Senior Incident Manager to oversee incident management for their autonomous vehicle testing fleet, ensuring operational safety and compliance through effective incident response and cross-functional collaboration.
AutomotiveElectric VehicleInformation ServicesManufacturingTransportation
Responsibilities
Crisis Management: Lead the response to critical (fleet impacting) incidents involving autonomous vehicles, ensuring rapid and effective resolution to minimize impact on operations and safety
Triage Incidents: Review and triage all reported on-road incidents to include collisions, safety events, and software issues impacting the autonomous testing fleet. Determine severity and proper cross functional escalation. Ensure proper documentation and on scene contextual information are submitted
Technical Expertise: Partner with technical experts to support the diagnosis and troubleshooting of complex issues related to autonomous vehicle systems, including software, hardware, and network components
Cross-Functional Collaboration: Work closely with engineering, operations, safety, legal, communication, and executive teams to coordinate incident response efforts, ensuring alignment and effective communication across all team members. Ensure accurate documentation and stakeholder alignment
Process Improvement: Build and continuously enhance incident management processes, tools, and best practices to improve response times, communication, and overall effectiveness
Incident Documentation: Maintain detailed and accurate records of incidents, response actions, and resolutions, ensuring comprehensive documentation for future reference and analysis. Provides actionable insights to teams across Legal, Risk, Regulatory, and Communications
Communication: Serve as the primary point of contact for team members during incidents, providing timely updates and managing expectations effectively. Respond to legal inquiries, testify as a subject matter expert, and manage requests for law enforcement (e.g., subpoenas, search warrants). Review DMV and NHTSA reporting requirements and support updates to policy, procedure, and compliance documentation
Training and Mentorship: Leads onboard training and initiatives for new team members and cross functional stakeholders across the organization. This includes educating leadership, legal, and operations teams on tools, protocols, compliance procedures, and developing/leading incident exercises, fostering a culture of continuous learning and improvement
Qualification
Required
Deep knowledge of incident response frameworks in autonomous vehicle operations or similar complex transportation environments
3+ years of direct experience in incident management, having served as an Incident Commander or lead responder for high-severity, cross functional incidents
Proven ability to stay calm and manage high-pressure, cross-functional escalations with clarity and precision
Experience briefing senior executives and leadership, in real-time, on complex, fast-moving incidents, articulating technical details, impact, and proposed resolutions
Experience training and mentoring internal teams on tools, processes, and safety culture
Willingness and ability to participate in a 24/7 on-call rotation
Preferred
Degree in relevant field such as Emergency management, business, operations, or a related discipline, demonstrating a deep theoretical understanding of incident dynamics
Experience handling legal evidentiary requests, law enforcement interactions, and regulatory agency communications
Experience in highly regulated industries such as Automotive, Maritime, Aviation, or similar sectors, providing familiarity with safety-critical systems, compliance frameworks, and complex operational procedures
Certifications/alignments on relevant incident management best practices (e.g. NIMS/ICS, ITIL Incident Management, or similar)
Strong analytical capabilities with proficiency in tools such as Looker
Benefits
Medical
Dental
Vision
Health Savings Account
Flexible Spending Accounts
Retirement savings plan
Sickness and accident benefits
Life insurance
Paid vacation & holidays
Tuition assistance programs
Employee assistance program
GM vehicle discounts
Company
General Motors
General Motors is an automotive company that designs, produces, markets, and distributes vehicles and vehicle parts.
10001+ employees
H1B Sponsorship
General Motors has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (787)
2024 (740)
2023 (450)
2022 (795)
2021 (748)
2020 (452)
Funding
Current Stage
Public CompanyTotal Funding
$8.51BKey Investors
US Department of Energy
2025-05-05Post Ipo Debt· $2B
2024-10-31Grant· $8M
2024-07-11Grant· $500M
Leadership Team
Mary Barra
Chair and Chief Executive Officer
Tony Cervone
Senior Vice President, Global Communications
Recent News
WSJ.com: US Business
2026-02-04
2026-02-04
2026-02-03
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