Zoro.com · 17 hours ago
Customer Service Associate: Tuesday - Saturday 8:00a.m. - 5:00p.m. CST Shift
Janesville, Wisconsin, United States
Full-time
Hybrid
Entry Level
$17.75/hr - $18.25/hr
1+ years expZoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for business customers. As a Customer Service Associate, you will deliver exceptional service by resolving customer inquiries and issues, while driving loyalty and sales through effective communication and problem-solving skills.
AutomotiveConstructionE-CommerceFood and BeverageLandscapingLightingMedicalOffice SuppliesPublic SafetySmall and Medium Businesses
Responsibilities
Work in a fast-paced multi-channel environment, following an assigned work schedule based on business needs
Customer Support: Provide exceptional customer service via phone by addressing inquiries, resolving complaints, and ensuring customer satisfaction. Good written communication skills are required for note taking and submitting tickets
Order Processing: Assist customers with placing orders, tracking shipments, processing returns, and managing account information
Resource Knowledge: Develop a comprehensive understanding of our process resources, products, and services to effectively address customer questions in order to provide the correct information
Issue Resolution: Troubleshoot and resolve customer issues promptly and efficiently, escalating complex matters to the appropriate department when necessary
Communication: Maintain clear and professional communication with customers and internal teams, ensuring accurate information exchange and timely follow-up
Quality Assurance: Adhere to company policies and procedures, ensuring compliance with quality standards and service level agreements
Documentation: Accurately document customer interactions, including inquiries, resolutions, and feedback, in the appropriate system/tools
Qualification
Required
At least 1 year of Customer Service or related experience, preferably in a fast-paced environment such as a contact center
Excellent verbal and written communication skills, with the ability to listen & convey information clearly and effectively
Proficient in using customer service hardware and software, CRM (customer relationship management) systems, and other relevant tools preferred
Strong problem-solving, critical thinking and decision-making skills, with the ability to think quickly
Ability to use various information sources to answer questions, identify problems and appropriately resolve customer issues
High School diploma or equivalent
Must have transportation and ability to attend work onsite in Janesville, WI
Ability to work Monday through Friday, 8:00 AM to 4:30 PM for the first 12 weeks of training until transitioning into a permanent schedule
Benefits
Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
At least 18 paid time off days annually for full-time employees and 6 company holidays per year
6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
Employee discounts and admission to various civic and cultural institutions around Chicago
Company
Zoro.com
Tools, Parts, and Supplies for Your Business™ Zoro has the tools, parts, and supplies your business needs to get the job done—all at affordable prices.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andy G.
Chief Technology Officer
Sabrina DeLuca
Sr Talent Acquisition Partner
Recent News
2025-11-08
2025-11-01
Company data provided by crunchbase