Octapharma Plasma, Inc. · 14 hours ago
Network Engineer
Charlotte, NC
Full-time
Onsite
Mid Level
4+ years expOctapharma Plasma, Inc. is a growing company focused on enhancing career development opportunities while helping donors and patients. They are seeking a Network Engineer to plan, design, implement, and manage network systems, ensuring optimal performance and support across various locations.
BiotechnologyHealth CarePharmaceutical
Responsibilities
Plan, design, implement and manage network systems and their corresponding or associated software in a primarily Cisco environment, including firewalls, VoIP and unified communications, wireless, switching/routing and end-point protection while assuring system performance and
Work with WAN provider, coordinate WAN activities, and manage communications vendor
Assist in the documentation and implementation of best practices for network design and management, LAN switching, cable management, and fault detection and correction under the leadership of the Manager of Operations and Delivery
Monitor and maintain overall network/infrastructure health and performance
Perform network and Server administration
Perform performance reporting and analysis on both Network and Windows server systems
Support integration of new businesses in both planning and field work
Provide augmentation for help desk Support Analysts in answering and resolving reported Tier One and Tier Two Is able to resolve most user reported infrastructure issues, but may require the assistance of Senior Engineers to resolve Tier 3 problems. If needed, work with the hardware/software vendor support for problem resolutions
Able to define advanced troubleshooting techniques to quickly isolate and resolve reported infrastructure issues, except those requiring advanced Network or Server skills
Support both a corporate office environment and a significant number of remote locations. Complete installation of all donor center, server, or network equipment or the installation of
Understand the various networking principals including data center architecture, LAN configuration, WAN configurations using MPLS and VPN, QoS, VoIP etc. to support corporate office and remote locations. Provide technical thought leadership and evaluate different solutions/vendors/designs to determine the best solution for the business needs
Provide routine reporting and analysis of network information and performs root cause analysis of recurring problems
Develop performance and service level objectives under the direction of the Manager, IT
Provide IT operations support, which may include: collecting and reporting performance data, outage data, review of error logs and backup logs, and other monitoring as assigned and can provide assessment of results and recommendations for improvement
Configure test environments on a continual basis. Control and maintain an up-to-date library of product releases, service packs, hot fixes, patches, Installs new equipment as it arrives. Place support calls with vendors as needed on new and existing equipment. Maintains all lab equipment - troubleshoots and repairs faulty equipment as needed whether it be hardware or software related
Assist in the scheduling of out of town assignments, on-call support, and off-hour change requirements
Assist in the implementation and documentation of best practices in infrastructure maintenance and support
Qualification
Required
Bachelors Degree in Information Technology or related field of study, or equivalent industry
Minimum of four (4) years experience performing Network support in a comparable
Experience with Cisco router, switch, and VoIP installation and
Demonstrated administration of Cisco Call Manager, Unity, and IOS
Knowledge of Cisco ASAs, ACLs, IDS and other security functions
Demonstrated participation in the on-call support schedules for Network and/or
Knowledge of IP, OSI model, MPLS, Frame Relay, VLANs, VOiP, quality of service, as well as PC, and Server hardware
Ability to acquire an understanding of the needs and restrictions of a FDA, GxP
Excellent verbal, written and interpersonal communications
Experience in performing root cause analysis for service interruption recovery; create preventative measures on complex projects
Demonstrated flexibility to changing priorities
Will be required to work outside of Normal Business hours, primarily in the event of an emergency or implementation of new systems/upgrades which will need to be done after hours
On-call support that may involve night or weekend coverage as
CCNA (Routing & Switching) certification required
Preferred
CCNA (Voice) certification preferred
Company
Octapharma Plasma, Inc.
About Us: Octapharma Plasma, Inc. helps change lives through the incredible power of plasma donation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Judy Smith
COO and EVP
Barry Pomeroy
Vice President - Finance
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2025-09-26
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