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HCL Global Systems Inc · 20 hours ago

Technical Support Specialist

positionUnited States
timeContract
remoteRemote
seniorityEntry, Mid Level
date2+ years exp
HCL Global Systems Inc is seeking a detail-oriented Field Action Remediation Specialist to implement remote software and firmware deployments and configure devices in RSS. This role requires deep technical skills and excellent customer service abilities in an FDA-regulated environment, primarily supporting US customers during overnight hours.
B2BConsultingHuman ResourcesInformation TechnologySoftwareStaffing Agency
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H1B Sponsor Likelynote
Hiring Manager
Vamsi Perelli
linkedin

Responsibilities

Implement remote software and firmware deployments
Configure devices in RSS
Perform other remediation activities

Qualification

Deep technical orientationWindows operating systemsActive DirectoryAnalytical skillsRemote access toolsSQL scriptingProblem solvingIndependent workGoal-oriented mentality

Required

High School Diploma (minimum education requirement)
2-3 years of proven applied experience
Computer Science, Technology, Healthcare-related education or equivalent work experience
Proficiency in English (reading, writing, speaking)
Deep technical orientation with experience deploying proprietary and standard applications
Experience with Windows operating systems, Active Directory, and domain security
Analytical skills for logical troubleshooting of technical problems
Ability to work independently, manage multiple tasks, and prioritize effectively
Problem solver comfortable working in a dynamic, fast paced environment
Diligent with thorough follow-up capabilities
Goal and action-oriented mentality

Preferred

3-5 years of service experience in troubleshooting and repair of electronic systems
Knowledge of cloud computing, SQL, Windows-Unix/Linux environments
Experience with remote access tools and SQL scripting
Experience working in FDA-regulated environments

Company

HCL Global Systems Inc

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Glassdoor3.8
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HCL Global Systems is a staffing and recruiting company providing consulting and business solutions.
dateFounded in 2005
location
Farmington Hills, Michigan, USA
people-size1001-5000 employees
web-link
http://hclglobal.com

H1B Sponsorship

HCL Global Systems Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (265)
2024 (285)
2023 (378)
2022 (390)
2021 (470)
2020 (736)

Funding

Current Stage
Late Stage

Leadership Team

A
Andy HCL
Cheif Marketing Officer
linkedin
Company data provided by crunchbase