Allen Distribution · 18 hours ago
Customer Service Representative - 1st Shift, 7:00a-3:30p, Mon - Fri
Independence,MO,US
Full-time
Onsite
New Grad, Entry Level
$18.50/hr - $18.50/hrAllen Distribution is a company focused on delivering exceptional customer service and maintaining high business ethics. They are seeking a Customer Service Representative to ensure timely and accurate invoicing for customers while providing administrative support and maintaining professional relationships.
LogisticsTransportation
Responsibilities
Ensure that all customers receive a timely, accurate and customized invoice
Complete month end invoicing within 5 business days of EOM or directed by customer
Monitor and record external invoice errors on Clerical Error Spreadsheet
Suggest ways to improve the accuracy and efficiencies of invoicing
Ensure invoices are updated accurately with price changes based on contracts or addendums
Process daily invoicing accurately for Value Add and Transportation (if applicable)
Process billing according to customer billing procedures
Meet customer based periods by ensuring all billings is complete by set deadline
Keep customer files current
Assist with coverage of Reception desk by answering phones and greeting visitors
Cross-train on other customer invoice processing to provide account coverage when needed
Provide administrative support to management team as needed
Maintain a secure, well organized area free from clutter with information easily accessible to others
Understand the functionality of Warehouse Management System and Transportation Management System
Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits
Qualification
Required
Flexibility to work hours needed to support business goals, including overtime, weekends, and holidays
Reliability in attendance and punctuality; arrives prepared for work
Maintains a 'Whatever it Takes' attitude and lives by company stated values
Willingness to learn and ability to adapt to changing job task requirements
Initiative to seek out additional work and participate in meetings
Maintains high standards of quality in work despite pressing deadlines
Understands the importance of completing work correctly the first time
Follows all written and verbal instructions provided by management
Shares information in a professional and factual manner
Maintains appropriate appearance in accordance with dress code guidelines
Understanding of invoicing and billing processes and procedures
Working knowledge of Microsoft Word Suite and ability to learn WMS
Ability to provide administrative support
Completes month-end invoicing within 5 business days of EOM or as directed
Monitors and records external invoice errors
Suggests ways to improve accuracy and efficiencies of invoicing
Ensures invoices are updated accurately with price changes
Processes daily invoicing accurately for Value Add and Transportation
Processes billing according to customer billing procedures
Keeps customer files current
Assists with coverage of Reception desk by answering phones and greeting visitors
Cross-trains on other customer invoice processing
Provides administrative support to management team as needed
Maintains a secure, well-organized area free from clutter
Understands the functionality of Warehouse Management System and Transportation Management System
Establishes and maintains professional working relationships with customers
Company
Allen Distribution
Allen Distribution is a logistics company that offers warehousing and transportation services.
Founded in 1988
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Heishman
Chief Executive Officer
Dennis Trautman
Chief Operating Officer
Recent News
The Morning Call
2025-10-29
2023-04-13
Company data provided by crunchbase