NextGen | GTA: A Kelly Telecom Company · 3 hours ago
Network Operations Center Technician
Dallas, TX
Contract
Onsite
New Grad, Entry LevelNextGen | GTA is a Kelly Telecom Company seeking a Network Operations Center Technician to join their Dallas NOC team. The role involves monitoring network systems, troubleshooting outages, and managing incident tickets to ensure effective communication and resolution during incidents.
ConsultingHuman ResourcesStaffing Agency
Hiring Manager
Briana Sauer
Responsibilities
Monitor network systems including IP, fiber, and Private LTE (PLTE) environments using monitoring tools and alarms
Identify, troubleshoot, and escalate outages or performance degradation across wired and wireless networks
Open, manage, and update incident tickets within SLA requirements
Perform initial triage and basic root cause analysis
Communicate outages and updates clearly to customers, vendors, and internal teams
Coordinate with Tier 2/3 teams, RF engineers, and vendors during incidents
Document incidents, resolutions, and post-incident reports
Support scheduled maintenance and after-hours work as required
Qualification
Required
Monitor network systems including IP, fiber, and Private LTE (PLTE) environments using monitoring tools and alarms
Identify, troubleshoot, and escalate outages or performance degradation across wired and wireless networks
Open, manage, and update incident tickets within SLA requirements
Perform initial triage and basic root cause analysis
Communicate outages and updates clearly to customers, vendors, and internal teams
Coordinate with Tier 2/3 teams, RF engineers, and vendors during incidents
Document incidents, resolutions, and post-incident reports
Support scheduled maintenance and after-hours work as required
Strong written and verbal communication (clear, concise, professional)
Ability to remain calm and focused during high-severity outages
Strong time management and prioritization skills
Attention to detail (timestamps, impact, accuracy)
Ability to follow process and escalate appropriately when needed
Customer-focused mindset with urgency and accountability
Team-oriented with strong collaboration skills
Preferred
Private LTE (PLTE) fundamentals
Basic understanding of LTE architecture (eNodeB, 5G basics)
Ability to recognize PLTE-related alarms and service impacts
Network monitoring tools (Altiplano, Manta Ray, NSP, etc.)
Experience working with ticketing systems (ServiceNow, Remedy, etc.)
Understanding of SLAs, escalation procedures, and incident management
Company
NextGen | GTA: A Kelly Telecom Company
As part of KELLY’s SETT (Science, Engineering, Technology, and Telecom) Business Unit, we are committed to providing state-of-the-art digital infrastructure and telecom engineering solutions for legacy, 5G, and private networks.
Founded in 2009
501-1000 employees
H1B Sponsorship
NextGen | GTA: A Kelly Telecom Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (23)
2023 (19)
2022 (16)
2021 (9)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Steven Edwards
Vice President, Chief Financial Officer
Rashid Iqbal
Executive Vice President & Chief Growth Officer
Company data provided by crunchbase