Dematic · 21 hours ago
Solution Development Change Order Process Lead
Grand Rapids, MI
Full-time
Onsite
Mid, Senior Level
$100K/yr - $135K/yr
5+ years expDematic is a leading company in the field of material handling systems, and they are seeking a Change Order Process Lead to join their Solution Development Team. In this role, you will be responsible for managing customer change requests, ensuring accuracy in processing change orders, and collaborating with various teams to drive operational excellence.
Transportation/Trucking/Railroad
Responsibilities
Develop and sustain robust cross-functional connections with Solution Development, Sales, Application Engineering, Project Management, and Installation Management to guarantee smooth coordination of customer change requests
Collaborate with Procurement to gather detailed hardware specifications and prepare accurate quote requests for third-party resale hardware, ensuring alignment with project requirements and cost targets
Support Application and Controls Engineers by developing and refining Maestro layouts that reflect customer focused changes, contributing to technically sound and executable solutions
Own the costing process for change requests using Maestro and MACS/CPQ tools. Ensure all financial impacts are captured and detailed for audit and revenue recognition purposes
Manage Solution Approval Records (SARs) within Salesforce, including creation, updates, and ongoing monitoring to maintain visibility and traceability of all change requests
Take part in technical review meetings together with Application Engineers to confirm proposed changes and guarantee they match customer expectations and project scope
Lead or support Cost Review Meetings, providing clear financial analysis and rationale for proposed changes to ensure informed decision-making
Present change requests to management teams, articulating technical and financial impacts with clarity and confidence to gain necessary approvals
Assist Controls Management in customer presentations, offering technical expertise and support to communicate proposed changes effectively and build customer trust
Qualification
Required
5+ years of hands-on experience in material handling systems, with a strong focus on warehouse distribution operations including receiving, picking, sortation, and shipping
Proficient in Microsoft Office Suite, especially Excel, Word, and PowerPoint, with the ability to build clear documentation and impactful presentations
Skilled in technical drawing tools such as Maestro, AutoCAD, and SketchUp, used to support layout development and solution building
Strong communicator and presenter, capable of conveying complex technical concepts to cross-functional teams and collaborators
Collaborative great teammate, experienced in working across departments to drive alignment and deliver customer-focused solutions
Benefits
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Company
Dematic
Dematic designs, builds, and supports intelligent automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution.
10001+ employees
H1B Sponsorship
Dematic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (75)
2023 (63)
2022 (84)
2021 (55)
2020 (60)
Funding
Current Stage
Late StageLeadership Team
Hasan Dandashly
President & CEO
Michael Larsson
EVP and CEO Americas Region
Company data provided by crunchbase