Michigan Medicine · 15 hours ago
Patient Care Coordination Program Assistant
Ann Arbor, MI
Full-time
Onsite
New Grad, Entry LevelMichigan Medicine is seeking a motivated and detail-oriented Patient Care Coordination Program Assistant to support project development, patient engagement, and outreach support for care management teams. This role involves assisting patients in navigating their care transitions and ensuring they have the necessary resources for recovery while also participating in project management tasks.
EducationHealth CareMedical
Responsibilities
Provide transitions of care services to a select patient population, ensuring patients understand their follow-up care plans and required resources
Address barriers to care (e.g., transportation, equipment, food, appointments) by coordinating services and resources
Coordinate services across Michigan Medicine (Primary and Specialty Care), including communication with all care team members
Collaborate with external medical providers, institutions, and community partners (Community Mental Health, housing/shelter providers, food pantries, etc.)
Assist patients in obtaining necessary resources and overcoming obstacles to care
Help locate and obtain donated durable medical equipment (DME)
Identify patients needing higher-level care and coordinate referrals to additional providers as needed
Participate in case conferences, clinical in-services, and professional development opportunities
Review cases regularly with the Medical Director and/or Program Manager to assess progress and identify closure criteria
Maintain accurate, timely documentation in approved electronic systems
Collect and enter patient data, assist in tracking clinical outcomes and key metrics for program evaluation
Support administrative tasks such as maintaining and updating the program website, preparing reports, and organizing case management files
Provide project support work, such as flyers, communications, PowerPoint materials
Assist with scheduling, meeting coordination, and the distribution of program communications and resources
Qualification
Required
Excellent interpersonal and communication skills
Ability to maintain confidentiality and professionalism at all times
Detail-oriented, organized, and committed to timely follow-through
Ability to work independently and as part of a diverse care team
Basic computer skills (Microsoft Office, Google Suite, EMR systems preferred)
Interest in healthcare, social work, public health, or a related field
Current driver's license and reliable transportation (preferred, but not required for all tasks)
Preferred
Prior experience in a health, social service, or community outreach setting
Familiarity with local community resources
Strong problem-solving and advocacy skills
Experience with website maintenance, basic web editing tools, or HTML (helpful, but not required)
MiChart experience
Company
Michigan Medicine
Michigan Medicine is a health care system and academic medical center that provides medical education and more. It is a sub-organization of University of Maichigan.
Founded in 1869
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Heather Ascani
Director, Business Operations - Applied Systems Biology Core
Jack Kufahl
Chief Information Security Officer
Recent News
2025-12-11
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