University of Utah · 5 hours ago
IT Support Specialist
Salt Lake City, UT
Full-time
Onsite
Mid Level
$39K/yr - $60K/yr
4+ years expThe University of Utah is seeking an IT Support Specialist to join the Computer Support & Information Systems (CSIS) team, which manages IT resources for the College of Fine Arts. The role involves providing tier-1/tier-2 helpdesk support, troubleshooting software and hardware issues, and coordinating the deployment of new computing resources.
Higher Education
Responsibilities
Provide first-level contact and problem resolution for incoming phone calls, emails, and walk-in support requests
Troubleshoot and support a diverse set of software, ranging from email and office suites to advanced audio/video, multimedia, imaging, and production tools across the enterprise
Efficiently diagnose and resolve software, hardware, and network connectivity issues for laptops, desktops, tablets, phones, etc
Provide accurate and timely ticketing of support cases and resolutions
Act as a liaison between customers, CSIS support staff and central campus IT to ensure accurate problem interpretation and resolution
Coordinate and facilitate the deployment of new computing hardware and software to CFA faculty and staff
Migrate user data safely from old customer systems to new computers (usually50+machines per year)
Act as a customer liaison for Apple Service Center and other repair vendors for all hardware repair warranty and replacement services
Facilitate and inventory end-of-life hardware and asset transfer to University surplus
Maintain records of hardware, software licenses, peripherals, and inventory assignments of CFA computing assets
Generate outstanding internal and external support documentation, tutorials, guides,and trouble tickets
Qualification
Required
1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience)
Desktop Support Engineer, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience
Provide first-level contact and problem resolution for incoming phone calls, emails, and walk-in support requests
Troubleshoot and support a diverse set of software, ranging from email and office suites to advanced audio/video, multimedia, imaging, and production tools across the enterprise
Efficiently diagnose and resolve software, hardware, and network connectivity issues for laptops, desktops, tablets, phones, etc
Provide accurate and timely ticketing of support cases and resolutions
Act as a liaison between customers, CSIS support staff and central campus IT to ensure accurate problem interpretation and resolution
Coordinate and facilitate the deployment of new computing hardware and software to CFA faculty and staff
Migrate user data safely from old customer systems to new computers (usually 50+ machines per year)
Act as a customer liaison for Apple Service Center and other repair vendors for all hardware repair warranty and replacement services
Facilitate and inventory end-of-life hardware and asset transfer to University surplus
Maintain records of hardware, software licenses, peripherals, and inventory assignments of CFA computing assets
Generate outstanding internal and external support documentation, tutorials, guides, and trouble tickets
Preferred
Bachelor's degree in related information technology area, or equivalency of at least 2 years of experience in the field or related area
Strong and professional communication skills with the ability to work very closely, openly, and effectively within a team
Excellent customer support skills and demonstrated verbal and written communication skills
Strong organization and time management skills and the ability to work autonomously while juggling many tasks simultaneously
Strong problem solving and analysis skills to analyze support interconnections and to learn new skills quickly
Comprehensive Apple macOS and iOS support, installation, and troubleshooting experience
Advanced application knowledge of Adobe Creative Cloud, Apple, and Microsoft Office software products including content creation suites, communication tools, etc
Ability to perform physical activities such as lifting, bending, and performing repetitive desk work tasks
Ability to travel on and off campus for field support
Company
University of Utah
The University of Utah, located in Salt Lake City in the foothills of the Wasatch Mountains, is the flagship institution of higher learning in Utah.
10001+ employees
H1B Sponsorship
University of Utah has a track record of offering H1B sponsorships. Please note that this does not
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Funding
Current Stage
Late StageLeadership Team
Allison Nicholson
Special Assistant to CFO
Bruce Hunter
Interim Chief Innovation and Economic Engagement Officer
Recent News
National Institutes of Health (NIH)
2023-06-27
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