Hometap · 7 hours ago
Servicing Specialist
United States
Full-time
Remote
Entry Level
$65K/yr - $65K/yr
1+ years expHometap is a company focused on innovative solutions for homeownership. They are seeking a dedicated Servicing Specialist to join their Investment Support team, ensuring a best-in-class customer experience for homeowners through effective communication and support.
Financial Services
Responsibilities
Field calls from Homeowners and third parties looking for assistance, responding to questions with confidence, empathy, accuracy, and professionalism
Respond in a timely manner to incoming emails from Homeowners, third parties, and internal departments
Create and explain settlement statements
Utilize our system of record to locate pertinent information to assist our Homeowners, and update our system of record with detail and accuracy
Learn how to read Hometap’s investment and insurance documents, and be able to explain them to Homeowners
Review subordination requests for approval or denial
Follow all company, investor, and legal guidelines
Qualification
Required
1-2 years of experience with mortgage servicing call centers
Experience reading mortgage documentation
Relentless attention to detail with a high degree of accuracy
Ability to multitask and work under pressure within a deadline-oriented environment
Comfort working independently as well as in a team environment, with a desire to take ownership of work
Strong client service skills, and an ability to communicate professionally with others
Comfortable with being assessed according to our quality control guidelines
Willingness to roll up your sleeves and assist with other tasks and teams as needed
Bachelor's degree, ideally in business, finance or a related field
Benefits
Meaningful equity
Generous medical, dental, and vision coverage
Work-from-home stipend
Parental leave
Plenty of paid time off to recharge
Company
Hometap
Access the equity in your home. Hometap provides equity in cash so you can pursue your goals as a homeowner.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Vassallo
Co-Founder and VP of Capital
Recent News
2024-02-21
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