IFF · 21 hours ago
Customer Service Representative
Rochester, NY
Full-time
Onsite
Entry, Mid Level
$56K/yr - $69K/yr
2+ years expIFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, and they are seeking a Customer Service Representative to join their team in Rochester, NY. The role involves processing customer orders, maintaining relationships with customers, and managing the Order to Cash process for B2B operations.
Manufacturing
Responsibilities
Receive and process customer orders, inquiries, and/or complaints related to ordered products
Maintain ongoing relationships with selected customers and sales staff, serving as a key communication link
Apply product knowledge, product availability awareness, sales territory information, and customer-specific insights to ensure a high level of service
Manage the end-to-end Order to Cash process to ensure on‑time fulfillment for Business‑to‑Business operations at the country or regional level
Oversee sales order management for domestic, export, and consignment orders, including documentation, issue resolution, and timely follow‑up
Coordinate customer complaints and service cases related to sales orders
Collaborate cross‑functionally to solve operational problems and ensure seamless order fulfillment
Proactively communicate with customers to provide accurate updates, documentation, and support
Support implementation of process enhancements and contribute to best‑practice sharing within the team
Qualification
Required
Bachelor's degree (no specific major required)
2–3 years of experience in Customer Service or Supply Chain in a B2B environment
Knowledge of domestic and international trade
Proficiency with Microsoft Office tools
Knowledge and hands‑on experience with SAP
Fluent business English communication skills
Strong communication abilities across all organizational levels
Highly collaborative, team‑oriented, and effective in cross‑cultural settings
Preferred
Experience coordinating end‑to‑end Order to Cash processes
Ability to manage credit notes, debit notes, and customer complaint workflows
Demonstrated success building strong internal and external partnerships
Experience implementing or optimizing processes, systems, or workflows
Strong judgment, analytical mindset, and sensitivity to customer needs
Company
IFF
At IFF, we make joy through science, creativity and heart.
10001+ employees
H1B Sponsorship
IFF has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (23)
2023 (8)
2022 (4)
2021 (26)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
J. Erik Fyrwald
Chief Executive Officer
Michael Deveau
Executive Vice President & Chief Financial Officer
Recent News
2026-01-23
Corridor Business Journal
2025-12-31
Company data provided by crunchbase