OpenAI · 14 hours ago
AI Adoption, Content & Community Manager, OpenAI for Government
United States
Full-time
Remote
Senior Level
$186K/yr - $207K/yr
7+ years expOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are seeking an AI Adoption, Content & Community Manager for Government Engagement & Enablement to help public servants harness AI, build communities, and create educational content. This role involves training, community building, and developing government-specific content to enhance AI adoption in public service.
Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Lead hands-on trainings and workshops to help government users get confident with ChatGPT
Develop lightweight, scalable learning experiences that reduce risk, set expectations, and inspire responsible use
Help smaller government customers get onboard and drive their practical use of ChatGPT
Continuously refine OpenAI for Governments customer-facing content based on feedback, usage patterns, and evolving customer needs
Create operational cadences that include gathering customer feedback across OpenAI for Government to provide back to the product team and others about what we are hearing from our customer base
Capture all trainings and enablement sessions with customers and training feedback and work with teams to identify where we need to pivot or hone our approaches
Serve as an in-house expert to government customers looking for expert insight and advice on creating great customer employee/workforce communications campaigns to drive ChatGPT confidence and use
Be a point of escalation for customers having issues and getting them the support they need
Design and grow communities of practice across state, local, federal, and international governments, including location, role-based and mission-based communities
Create, contribute, and maintain OpenAI for Governments contributions to spaces (virtual and in-person) where public servants can learn from each other, share use cases, and feel supported on their AI journey
Create delightful experiences and engagements for customers
Act as a trusted, empathetic presence for government users — understanding their constraints, motivations, and missions
Be the beating heart, the “Chief Encourager” to help make sure every public servant who engages OpenAI feels seen and appreciated
Serve as the source of truth for maintaining government-focused content, including training materials, enablement guides, playbooks, FAQs, customer impact stories, and messaging
Constantly create new content, looking for ways to make information more sticky, more dynamic, as well as more digestible and simple
Translate complex AI concepts into clear, compelling, and accessible language for public servants at every level
Write high-quality copy across formats: training content, event materials, emails, articles, social posts, community updates, case studies, speeches, presentations, and internal briefs, working as a POC with the GA, Communications, and Marketing teams as needed
Support OpenAI for Government leaders with compelling presentations, videos, slides and other material to prepare them and deliver memorable moments
Take materials created by others and help upgrade the design and aesthetic supporting the in-house design, brand, and resource teams as well as outside vendors
Plan and execute government-focused events: workshops, listening tours, roundtables, panels, hackathons, community showcases, and more
Partner with Customer Success, Sales, Product, GA, Readiness and Marketing to deliver cohesive, high-impact experiences
Ensure every event leaves participants feeling smarter, more capable, and genuinely excited about what AI can do for their mission
Create new and exciting SWAG, and other physical elements to ensure OAI leaves a lasting impression
Highlight and celebrate government “wins,” champions, and creative uses of ChatGPT
Build recognition mechanisms for government adoption of AI that rewards curiosity, experimentation, and impact
Be a master at amplifying others — making customers and colleagues the heroes of the story
Create and maintain the customer impact story repository, and feed impact stories through the OAI, including updating core materials with inspirational examples
Record and help customers, colleagues, and OAI leaders record multi-media content including videos, podcast, and other recordings
Build repeatable, scalable processes for content creation, community engagement, and training delivery
Track engagement and adoption signals to understand what’s working and where to iterate
Use tools and automation (including ChatGPT itself) to move fast without losing quality
Systematize the creation of new feature content as well as updates across newsletters, emails, community site, Academy, customer trainings and all content
Qualification
Required
7+ years of experience in technology adoption enablement and training, community management, communications, marketing, education, or related roles — ideally around AI and with complex or mission-driven organizations
Government experience or deep government adjacency (public sector roles, contractors, NGOs, civic tech, policy, or government-focused companies)
Exceptional writing and storytelling skills — you can make complicated things simple and inspiring
Proven ability to plan and run events that people actually want to attend
Comfort training and speaking to groups — from frontline practitioners to senior leaders
A collaborative, low-ego working style — you genuinely enjoy 'giving away the win' people want you in the room with them, your positivity and enthusiasm is infectious
Deep curiosity and enthusiasm for AI — you are a power user of ChatGPT and are constantly exploring what's possible
Strong empathy for public servants and respect for the constraints they operate under
Ability to work cross-functionally and keep many moving pieces aligned
Preferred
Experience supporting large-scale technology adoption (AI) or behavior change
Familiarity with state, local, federal, or international government ecosystems
Background in education, training design, or enablement programs
Experience with event creation and management
Experience building champion networks, communities of practice, or peer-learning programs
Experience with selling and organization a business to sell, regardless of product or industry
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
201-500 employees
H1B Sponsorship
OpenAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Fidji Simo
CEO, Applications
Sam Altman
CEO & Co-Founder
Recent News
2026-02-04
Social Media Today
2026-02-04
2026-02-04
Company data provided by crunchbase