DESC (Downtown Emergency Service Center) · 3 hours ago
Program Coordinator
Seattle, WA
Full-time
Onsite
Entry Level
$78K/yr - $88K/yr
1+ years expDESC (Downtown Emergency Service Center) is a nonprofit organization dedicated to helping individuals facing homelessness and mental health challenges. The Program Coordinator for HOST will support a multi-disciplinary team in providing outreach, engagement, and ongoing services to vulnerable adults, ensuring effective coordination and collaboration with various stakeholders.
Health CareHomeless ShelterNon ProfitSocial
Responsibilities
Support and assist staff in the field and onsite in the Downtown Behavioral Health Clinic to coordinate services, troubleshoot issues, and facilitate changes through prompt and clear communication and expectations
Develop, initiate, create, update, and maintain various tracking sheets, resource lists, information manuals, schedules, blank charts that will aim to assist the HOST Leadership with day-to-day operations
Work in coordination with the Senior Program Manager and Project Manager to provide oversight of program evaluation related to contract changes, workflow protocols, and service delivery. Identify additional support, resources, and information needed to support staff
Identify workflows that need to be developed or created in order to support executing Program deliverables
Support facilitating and transitioning new referrals to HOST CM team in collaboration with the supervisors and Referrals Coordinator. This includes screening appropriateness of referrals, assisting with referral and client discharge coordination, collaborating with supervisors in assigning referrals, and rendering appropriate customer service throughout this process
Interface with external agencies as needed (e.g., file missing persons reports with SPD, and coordinate with pharmacies, ITA court, etc.)
Interface with internal teams at DESC and external organizations to coordinate, develop systems and processes and discuss related efforts and goals
Build relationships in the community, provide trainings on the HOST program, and positively represent DESC and HOST in the community
Be familiar with individual clients, their histories, needs and treatment plans in order to respond promptly and appropriately to requests for information from staff, clients, and outside sources
Work with, support the team with problem-solving, and provide crisis services to clients who call or present at the clinic as needed
Intervene, assess, and report any clinical behaviors/information as relevant
Attend each team meeting and participate fully as a member of the team, take notes and send follow-up emails with pertinent information
Assist in creating and monitoring completeness of client charts, perform mock audits of charts on an ongoing basis, and assist in preparation for various audits
Assist case managers in collecting the needed housing paperwork, provide housing assessments to clients, and advocate for the most vulnerable clients to obtain appropriate housing for their level of need
Attend meetings relevant to HOST work including but not limited to representing HOST at LEAD meetings, Human Services Division (HSD) huddles, and others
Facilitate the coordination of referrals/transfers/exits of clients internal and external to HOST as well to other long-term care services
As needed, perform clinical services and document in Electronic Health Record (EHR)
Provide and represent basic information on agency and services to external organizations as appropriate
Facilitate and develop new employee training and shadowing schedules, assist with training around documentation and other areas as needed
Facilitate and support scheduling coverage with the team, crisis drills, and other tasks for HOST staff
Collect data and prepare drafts of monthly, quarterly and as-needed reports and assist other members of the HOST leadership team in creating, completing and interpreting reports
Support administrative teams to ensure active credentialing within the HOST team, both at hiring and on an ongoing basis
Other duties as assigned
Qualification
Required
Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential
A combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties, preferably in a clinical setting
Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required
Intermediate proficiency in Office suite, computer literacy, and mass data entry/upload
Experience organizing, facilitating, and assisting in program planning and project or business operations preferably in a clinical setting
Typing and keyboard skills and clerical skills/experience
Computer skills, including data entry and word processing experience, or related experience with the indicated potential to learn these skills quickly
Ability to work independently with minimal direct supervision with multiple demands and interruptions
A willingness to be flexible and work cooperatively with co-workers to accomplish all responsibilities of the team
Initiative and creativity in problem solving and system development
Careful attention to detail
Ability to communicate and work effectively with staff from various backgrounds and disciplines
Ability to relate effectively to clients displaying a wide range of unpleasant and/or bizarre behaviors
Subscribe to philosophy of cooperation and continuity across programs, and of consideration and respect for clients
Benefits
Medical (no premiums/payroll deductions for employee coverage)
Dental
Life
Long-term Disability
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
ORCA card subsidy
Paid Time Off (34 days per year)
Retirement Plan
Company
DESC (Downtown Emergency Service Center)
DESC works to end the homelessness of vulnerable people, particularly those living with serious mental illnesses or substance use disorders.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jenny Tripp, CPA, CIA
Chief Financial Officer
Recent News
Legaltech News
2024-05-23
2023-10-17
2022-09-01
Company data provided by crunchbase