Dometic · 8 hours ago
Customer Service & Call Center Analyst Intern
Katy, TX
Internship
Hybrid
InternDometic is seeking a Customer Service and Call Center Analyst Intern to join their team in Katy, Texas. The role involves analyzing customer service trends, developing training materials, and enhancing AI capabilities within the ticketing system while also fielding customer service calls and creating reports.
Consumer ElectronicsConsumer GoodsElectronics
No H1B
Responsibilities
Analyze ticket volume trends and customer sentiment to identify insights and recommend improvements to customer support operations
Develop and maintain high‑quality training materials tailored to the evolving needs of call center agents
Enhance AI capabilities within the ticketing system to streamline workflows and accelerate issue resolution
Fielding customer service calls and tickets
Analyzing data and creating reports
Creating PowerPoint presentations
Qualification
Required
Must be a current student or recent graduate of a university or college. Minimum of a rising sophomore level
Coursework related to Customer Service/Business Management/Data Analytics/Consumer Insights/Artificial Intelligence
Experience within the retail or hospitality industry
Technical Skills: Basic proficiency in Microsoft Office
Soft Skills: Strong communication, teamwork, problem-solving, and adaptability skills
All applicants must be at least 18 years old and legally authorized to work in the United States on a permanent basis
Company
Dometic
Dometic offers solutions for mobile living in the areas of various sectors such as food, hygiene, and security.
Founded in 2001
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Hatem Haidar
CFO - Dometic Mobile Cooling Solutions
Heather Hauser
Talent Acquisition Partner
Recent News
2025-12-24
Inside INdiana Business
2025-12-12
2025-11-24
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