Sendbird · 2 months ago
Forward Deployed Product Manager
San Mateo, CA, US
Full-time
Hybrid
Entry, Mid Level
$140K/yr - $175K/yr
2+ years expSendbird is on a mission to build the AI workforce of tomorrow, providing an omnichannel AI agent platform for enterprises to enhance customer experience. They are seeking a Forward Deployed Product Manager who will lead customer deployments of their AI Agent platform and bridge customer feedback with the product roadmap.
Developer APIsMessagingMobileVideo Chat
Responsibilities
Work directly with customers to understand their business needs and design production-grade agents that deliver measurable value
Capture insights from the field and turn them into clear feedback for product and engineering teams
Contribute to internal tooling and playbooks that enable faster and more reliable future deployments
Qualification
Required
2-4 years of previous experience in a PM or other product-facing role (consulting firm is a huge plus)
A CS degree or other technical equivalent
Technical familiarity with AI tools, frameworks, or agent-based systems
Curiosity about how AI can solve real-world business problems
A hands-on mindset—you're excited to build, test, and iterate alongside engineers and customers
Ability to work directly with customers and distill complex or vague needs into clear product outcomes
High ownership and comfort with ambiguity—you move fast, adapt quickly, and drive progress without waiting for perfect plans
You understand code but want to be more business-facing
You are a mission-driven builder who thrives at the edge of product, engineering, and customer success
You enjoy fast-paced environments, love solving messy problems, and have a strong desire to make an immediate impact through close collaboration with real users
You have the confidence to lead externally and the humility to learn quickly
You are spontaneous and adventurous - this role will require frequent travel, sometimes on short notice
Preferred
Prior 0→1 product experience—ideally having built and launched something from scratch, such as in a founder or early team role
Experience working with agent frameworks, LLM pipelines, or AI/ML tooling
Benefits
20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation and birthday days off
Company subsidized medical, dental, vision insurance
Flexible spending accounts
Parental leave
Life and disability insurance
Be Your Best Self: An annual stipend of $3,500 (prorated after 3 months) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services, and massages
Company
Sendbird
The omnichannel AI agent platform for delightful customer service.
201-500 employees
H1B Sponsorship
Sendbird has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (5)
2022 (5)
2021 (3)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
$220.72MKey Investors
Steadfast FinancialICONIQ Growth,Tiger Global ManagementAugust Capital,Shasta Ventures
2022-01-01Series Unknown
2021-08-17Secondary Market
2021-04-06Series C· $100M
Leadership Team
John Kim
CEO of AI Agent Workforce
Harry Kim
Co-Founder & Chief Architect
Recent News
2025-12-29
2025-11-25
Destination CRM
2025-11-19
Company data provided by crunchbase