RateGain · 17 hours ago
Client Success Manager
Omaha, NE
Full-time
Hybrid
Mid Level
3+ years expRateGain is a leader in AI-powered marketing solutions for the hospitality industry. As a Client Success Manager, you will manage travel advertising campaigns and build relationships with key corporate clients to ensure their success with Sojern's products.
HospitalityInformation TechnologySoftwareTravel
Responsibilities
Provide an exceptional level of service to your clients and internal business partners
Maintain and grow revenue by educating clients on the value of what Sojern offers
Proactively mitigate client churn by listening to client experiences and anticipating needs
Ensure a positive onboarding experience by setting expectations, attending to client requests and ensuring accuracy in order to quickly build client confidence in Sojern
Execute, optimize and report on advertising campaigns by partnering closely with internal teams such as sales, ad operations, data insights, accounting, etc
Consult with clients to deliver key findings/results, provide thoughtful recommendations and lead them towards the best products to meet and exceed their needs
Thoughtfully address the needs of your clients while staying aligned to the company’s vision
Iterate on existing processes to create operational efficiencies
Travel to client meetings, conferences or Sojern offices as needed
Qualification
Required
Bachelor's degree from an accredited college or university
3-5 years account management/client/customer success experience, with at least 1 year of programmatic/digital advertising experience
Experience building and maintaining successful client relationships
High attention to detail and organization skills which allow you to efficiently manage multiple clients and campaigns on any given day
Strong analytical abilities and experience in data-driven decision making
Excellent communication skills, both written and verbal
Strong self-management skills; Employs a sense of urgency as needed
Proven success in collaborating with internal and external teams, along with remote team members and managers
Preferred
Digital marketing experience a plus (i.e. Display, CTV, Facebook, Meta and/or SEM)
Benefits
Opportunities: Be part of a growing team with training and support to help you grow
Ownership: Lead creative and challenging projects
Give Back: We give 20 hours a year to volunteer and organize office volunteer programs with local organizations
Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment
Competitive Localized Benefits
Time Off: Flexible vacation days
Company
RateGain
RateGain is a software company that offers hospitality and travel technology solutions for hotels, airlines, tour operators, and more.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$236.74MKey Investors
Avataar Venture PartnersTA Associates
2023-11-20Post Ipo Equity· $72.01M
2022-10-06Post Ipo Secondary· $20.28M
2021-12-17IPO
Leadership Team
Paul McGrath
Vice President - Product Management, Connectivity
Tanmaya Das
Board Advisor
Recent News
2026-01-16
2025-11-23
2025-11-19
Company data provided by crunchbase