ACL Digital · 4 hours ago
Technical Program Manager
San Diego, CA
Contract
Hybrid
Mid Level
3+ years expACL Digital is seeking a Technical Program Manager to drive the delivery of SRE projects within an AWS cloud environment. The role involves collaboration with various teams to ensure a highly available commerce platform and managing delivery schedules across multiple products.
Business IntelligenceCloud ComputingDevOpsHardwareInformation TechnologyInternet of ThingsMobile AppsRetail TechnologySaaSSoftware
Hiring Manager
Ankit Mehra
Responsibilities
As a TPM in Technical Operations, your responsibilities will include driving the delivery of SRE projects for over 90+ commerce and payment related services within an AWS cloud environment, ensuring availability, resiliency, scalability and performance
You will work side by side with our service development, platform, security and global operations teams to drive a highly available commerce platform, while enabling our service teams to seamlessly deliver new, exciting customer features
Lead SRE and technical initiatives in a fast paced and highly collaborative environment supporting horizontally across a large software development organization
Demonstrate people and soft skills to generate a positive atmosphere of excitement and collaboration towards delighting customers and pushing the limits of technology
Manage delivery schedules and timelines across multiple products and teams, ensuring timelines are met and communication flows to all stakeholders
Collaborate and partner with other SRE teams that specialize in areas such as platform hosting, Kubernetes, CICD, and data services to inspire changes and ensure optimal application performance and resiliency across all back-end services within client
Find innovative solutions to problems
Simplify and communicate complex problems through clear communication to inspire changes in behavior
Be an advocate for continuous process improvement and innovation
Use technical background to act as a bridge between engineers and decision makers
Effectively connect with technical and non-technical audiences, including executive leadership
Ensure to advocate and drive all tenets of SRE including availability, resiliency, observability, capacity, elasticity, supportability and automation
Provide rotational on-call support where you’ll respond, detect, triage and resolve production incidents on the commerce and payments platform
Conduct, document and present root cause analysis documents to share incident insights and findings with our broader engineering organization
Qualification
Required
BS degree in Computer Science, Engineering, or related technical subject area
3+ years of experience in Technical Program Management in an agile software development environment
3+ years hands-on AWS experience – integrating, developing and managing applications
3+ years of relevant work experience in a highly visible and/or critical production, software environment
3+ years of hands on software engineering or supporting/maintaining software systems experience (Java and/or C++ services)
Experience with container technologies and orchestration (ie: Docker, Kubernetes, EKS)
Experience with observability tools (ie: DataDog, CloudWatch, Splunk)
Experience managing projects and dependencies across cross functional teams, building sustainable processes, and coordinating release schedules
Excellent communication skills with the ability to drive corporation and collaboration across multiple groups with varied priorities
Strong analytical skills and a sense of ownership
Excellent written and verbal communication skills
Excellent judgment, organizational and problem-solving skills
Company
ACL Digital
ACL Digital is a design-led digital engineering and transformation firm.
1001-5000 employees
H1B Sponsorship
ACL Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (29)
2023 (26)
2022 (33)
2021 (20)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Srikanth Raghavan
Associate Vice President
Recent News
2025-11-28
Precedence Research
2025-11-28
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