NextGen Healthcare · 9 hours ago
Client Success Manager II
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expNextGen Healthcare is a company focused on improving healthcare solutions, and they are seeking a Client Success Manager II to ensure client satisfaction and retention. This role involves managing a portfolio of enterprise clients, facilitating collaboration with internal teams, and driving business outcomes through effective strategy execution.
AnalyticsElectronic Health Record (EHR)Health CareInformation ServicesMedical
Responsibilities
Manage a portfolio of Mid-Market and Enterprise clients, including large and strategic accounts, serving as a trusted advisor and point of escalation
Facilitate collaboration with internal teams and client executives to establish a shared vision, strategic objectives, and measurable annual goals
Lead cross-functional initiatives that align with client priorities and drive business outcomes through effective strategy execution
Build and maintain strong relationships with client decision-makers, including C-suite leaders and key physician champions, to advance shared objectives
Establish and manage a structured cadence of governance, risk management, operational reviews, and communications to ensure delivery excellence and fulfillment of contractual commitments
Identify and communicate growth opportunities within existing accounts to support client success and revenue expansion
Plan and facilitate regular business reviews (weekly, monthly, quarterly) with clients and relevant internal subject matter experts to track progress and optimize strategic alignment
Use client utilization data to identify areas for improved adoption and help clients realize maximum value from their NextGen investment
Monitor all aspects of the client experience—project progress, solution adoption, SLA compliance, and goal achievement—while maintaining a centralized client 'notebook' for reference
Ensure successful implementation and adoption of all purchased solutions, supporting full value realization
Proactively assess client health across financial, operational, and risk dimensions, implementing mitigation strategies as needed
Provide 'voice of the customer' input to product and service teams, contributing to innovation and the development of new offerings
Perform additional duties as required to support the overall success of client relationships and organizational goals
Perform other duties that support the overall objective of the position
Qualification
Required
Bachelor's degree in business administration/management, healthcare administration/management
Or, any combination of education and experience which would provide the required qualifications for the position
8 years' account management, sales, services, or related field
6 years' Healthcare Information Technology (HIT) vendor experience
6 years' Healthcare experience in ambulatory or health system
6 years' NextGen experience
Successfully managed large multi-million-dollar clients' enterprise software systems and solutions
Proven success improving overall client satisfaction, retention and business growth of clients
Strong command of the NextGen portfolio of solutions or comparable vendor, or former client
Strong change management knowledge and skills
Strong working knowledge of solutions, business models, business problems and strategic goals
Client-facing, complex, account management and business operations acumen
Client-focus with excellent communication & interpersonal skills
Executive-Level presentation skills
Strong Project/Account management skills with the ability to manage multiple client engagements and projects concurrently
Advanced critical thinking and problem-solving skills
Ability to assess a situation, identify next steps, implement an action plan and hold others accountable to deliverables and deadlines
Ability to analyze client challenges and provide consultative support
Ability to establish productive, professional relationships internally and with key personnel in potential client's organization
Ability to work cross-functionally, and actively seek, develop, and proactively contribute to collaborative relationships
Ability to work autonomously, receiving little to no instruction on daily work
Company
NextGen Healthcare
NextGen Healthcare offers a range of software, services, and analytics solutions to medical and dental group practices. It is a sub-organization of Quality Systems.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Mumbai Angels
2025-05-02Acquired
2015-02-16Series Unknown
Leadership Team
David Sides
Board Member
Recent News
2026-01-16
Company data provided by crunchbase