Owlet Baby Care · 9 hours ago
Sales Operations Analyst
United States
Full-time
Remote
Entry, Mid Level
2+ years expOwlet Baby Care is transforming parenting with impactful products that enhance the parenting experience for millions. They are seeking a Sales Operations Analyst to support the retail sales team by ensuring effective communication and operational efficiency across various customer channels.
BabyConsumer ElectronicsHealth CareSoftware
Responsibilities
Partner with the Sales Operations team to support achievement of sales objectives across domestic and international customer channels
Serve as a key liaison between retailers, Sales, and Operations to ensure clear communication, alignment, and timely issue resolution
Validate customer invoices for accuracy related to pricing, terms, discounts, and deductions; collaborate cross-functionally to investigate and resolve discrepancies
Ensure third-party logistics (3PL) partners comply with customer vendor routing guides and support the dispute of chargebacks when required
Assist with the processing and resolution of customer return requests in accordance with company policies and customer agreements
Collect, review, and process customer orders to ensure all required information is accurate and complete, enforcing applicable order and compliance policies
Coordinate and escalate customer related issues to Sales leadership to maintain visibility, alignment, and timely resolution
Track, analyze, and report key sales orders to delivery performance metrics, including OTIF, fill rate, backorders, and chargebacks
Assist in continuous improvement initiatives by documenting processes, identifying workflow inefficiencies, and implementing operational enhancements
Support sales order audit activities, including reviewing order accuracy, documentation, compliance requirements, and responding to audit inquiries as needed
Qualification
Required
2 years of experience in Sales Operations, Account Management, Order Management, or Retail Operations
Excellent communication, organizational and time management skills, ability to work in a dynamic environment, under pressure with tight deadlines
Proven ability to multitask, detailed-oriented, efficient and with strong customer service skills
Mission oriented and results driven personality
Independent and quick self learner
Strong verbal and written communication skills
Proficient Microsoft office knowledge
Travel 5-10% annually
Preferred
Experience working with Netsuite, Orderful, vendor portals, or similar EDI systems preferred
Benefits
Health & Wellness: Multiple medical plan options (PPO and High-Deductible with HSA), plus dental, vision, life, and disability coverage. Wellness resources include mental health support, EAP access, and fitness incentives
Financial Benefits: A competitive 401(k) plan with company match, employee stock purchase program, and potential equity grants
Work-Life Balance: Generous flexible PTO policy, including Flex Fridays, paid parental leave (up to 14 weeks), and remote/hybrid work options
Company
Owlet Baby Care
Owlet Baby Care offers a health monitor that allows parents to view their child's vital signs in real-time.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$293.82MKey Investors
Trilogy Equity Partners
2025-10-22Post Ipo Equity· $30M
2024-09-11Post Ipo Equity· $11.6M
2024-09-11Post Ipo Debt· $35M
Leadership Team
Jonathan Harris
Chief Executive Officer
B
Burc Sahinoglu
Chief Technology Officer
Recent News
Business Wire
2026-01-22
Company data provided by crunchbase