Surf Internet · 17 hours ago
Infrastructure Technician - Coal City
Coal City, IL
Full-time
Onsite
New Grad, Entry LevelSurf Internet is a company that specializes in providing reliable internet services. As a Network Infrastructure Technician (Tier 1), you will maintain and manage fiber optic and wireless network infrastructures, ensuring continuous operation and resolving network issues.
InternetTechnical SupportTelecommunications
Responsibilities
Operate a variety of mechanical equipment, including trucks, trailers, excavators, backhoes, cement mixers, and similar machinery for tower and fiber network infrastructure projects
Utilize hand and power tools such as drills, saws, grinders, hammers, and other relevant equipment for installation and maintenance tasks
Strictly adhere to company and industry safety guidelines to ensure a secure work environment, including 100% attachment to towers when working above 6 feet
Maintain precise site plans and records, including comprehensive photographic documentation for all tower and fiber network locations
Act as a professional and positive representative of the company in all interactions with customers, vendors, colleagues, and peers
Communicate clearly and effectively with all stakeholders
Monitor and manage inventory levels, promptly notifying the purchasing department when supplies are running low or depleted
Manage service tickets related to outages and technical problems
Respond promptly to tickets, diagnosing and resolving issues to restore service and minimize downtime
Conduct thorough troubleshooting and repair tasks for both fiber optic and wireless networks
Handle after-hours emergency repairs and maintenance to address network damages and service interruptions
Utilize OTDR accurately and efficiently to troubleshoot fiber issues
Splicing utilizing single and ribbon splicers mastery to work on fiber repairs and outages
Keep accurate records of network configurations, maintenance activities, and repair logs
Provide detailed reports on network issues, actions taken, and resolution outcomes
Occasionally interface with customers to update them on network status and provide information on outage resolutions
Ensure clear communication and a positive customer experience
Work effectively with team members and other departments to resolve network issues and implement improvements
Participate in team meetings and contribute to collaborative problem-solving efforts
Adhere to company policies, industry regulations, and safety standards in all network-related activities
Ensure compliance with all operational procedures and best practices
Qualification
Required
High school diploma or equivalent
Ability to work in challenging environments, including exposure to inclement weather such as rain, snow, sleet, hail, extreme cold, and extreme heat
Ability to lift up to 75 lbs
Willingness to travel for extended periods of 2 or more days
Availability for on-call duty as part of a rotating schedule with other infrastructure and installation techs
Possess the skills required to systematically troubleshoot complex network systems
Understanding of basic Radio Frequency and fiber optic terminology and technology
Ability to work with limited to no supervision
Proficiency in Networking and Windows
Expertise in fiber optic and wireless network maintenance and troubleshooting
Strong problem-solving abilities and attention to detail
Proficiency in networking protocols, tools, and equipment
Effective communication skills for both internal coordination and customer interaction
Ability to work independently and handle emergency situations with composure
Ability to Splice and troubleshoot fiber optics
OTDR understanding of complex situations
LAN and WAN network troubleshooting
Advance knowledge in phone systems
Routing proficiency on multiple routers
Adtran knowledge
Benefits
Access to ongoing professional development and training to enhance your skills and knowledge in network infrastructure management.
Company
Surf Internet
Surf Internet provides fiber and wireless internet services to customers.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$794.6MKey Investors
Macquarie CapitalDigitalBridgeIndiana Connectivity Program
2025-02-21Private Equity· $175M
2025-02-21Debt Financing· $300M
2024-07-22Grant· $2.6M
Leadership Team
Patrick Wheeland
Chief Technology Officer
Kevin Bush
Chief Revenue Officer (CRO)
Recent News
Business Wire
2025-12-17
2025-10-31
Government Technology US
2025-08-22
Company data provided by crunchbase