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E-Commerce Customer Support Representative jobs in United States
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Peak Support · 1 day ago

E-Commerce Customer Support Representative

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp
Peak Support is looking for talented Customer Service Associates with e-commerce or retail background to join their team. The E-Commerce Customer Support Representative is responsible for delivering excellent customer service across various online channels, handling inquiries related to orders, products, payments, returns, and general customer concerns.
Business DevelopmentCustomer ServiceOperating Systems

Responsibilities

Assist customers with placing orders over the phone, ensuring accuracy and a positive experience
Provide clear information about products, sizing, and availability to help customers make informed decisions
Support customers with payment concerns, website navigation, and online ordering issues
Handle inquiries related to existing orders, including status updates, modifications, and general support
Perform supplemental tasks during low call volume, such as data entry, participating in special projects, or updating knowledge base and training materials to improve team efficiency and customer experience

Qualification

Customer service experienceAttention to detailProblem-solving skillsCommunication skillsEmpathyPatienceAdaptability

Required

1–2 years of customer service experience is required
Exceptional attention to detail and accuracy
Ability to perform repetitive tasks while maintaining focus and consistency
Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset
Adaptability to evolving procedures and processes
Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively
Empathy and patience in handling customer inquiries and concerns

Company

Peak Support

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Peak Support provides customer service, sales operations, and business process outsourcing to high-growth companies.
dateFounded in 2015
location
Cambridge, Massachusetts, USA
people-size1001-5000 employees
web-link
https://www.peaksupport.io/

Funding

Current Stage
Late Stage
Total Funding
unknown
2025-09-18Acquired

Leadership Team

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Jonathan Steiman
Founder & CEO
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Hannah Steiman
Co-Founder & Head of Growth
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Recent News

Business Wire
CX Thought Leader Hannah Clark Steiman of Peak Support Named Among Top 25 AI Leaders in CX to Follow in 2025
2025-03-01
PR Newswire
Peak Support Relaunches Website
2023-10-26
PR Newswire
Peak Support hires John Yanez as Senior Vice President of Client Services and Americas Operations
2022-05-31
Company data provided by crunchbase