Nation's Best Holdings, LLC · 11 hours ago
Sales / Customer Service Team Member (Part-Time) - G&S - Dallas
Groom and Sons Pleasant Grove - Dallas, TX 75217
Full-time, Part-time
Onsite
New Grad, Entry LevelNation's Best Holdings, LLC is focused on people and relationships, passionate about customer service and continuous improvement. They are seeking a Sales / Customer Service Team Member to engage with customers, assist them in finding products, and maintain a well-organized store environment.
Building MaterialFinancial ServicesHardwareRetail
Responsibilities
Engage with customers, greet, and assist them to create a positive shopping experience
Help customers find the right products, provide recommendations and offer solutions for their projects
Stock and organize merchandise to maintain a clean, well-presented store
Answer phone calls in a polite and timely manner, addressing customer inquiries
Assist with inventory-related tasks, including performing cycle counts, verifying stock levels and maintaining accurate records
Upsell related items and promote the Do It Best reward program to build loyalty
Follow company standards and procedures to ensure smooth store operations
Process checkouts accurately, adhering to proper cash handling procedures
Continuously expand knowledge of products across all departments to enhance service and identify selling opportunities
Address and resolve customer issues with management support
Maintain a clean, safe, and organized work environment
Complete all assigned training to stay up-to-date with product knowledge and company policies
Assist in other departments/functions as needed to provide great customer service
Perform any other tasks as assigned by supervisors or management
Qualification
Required
Strong customer service skills and a willingness to go the extra mile to meet customer needs
Ability to be a team player, help out wherever needed and contribute to a positive work environment
Problem-solving mindset with the ability to anticipate customer needs and provide effective solutions
Ability to manage multiple tasks in a fast-paced environment, staying flexible and adaptable
Physical ability to lift and carry items weighing 25-50 lbs, bend, twist, squat, and reach throughout your shift
Availability to work a flexible schedule, including nights and weekends, as required by the business
Preferred
High school diploma or equivalent preferred
Proficiency in using computers and point-of-sale (POS) systems
Previous retail or related industry experience is a plus
Familiarity with cycle counting or inventory processes is beneficial
Bilingual in English/Spanish highly desired
Benefits
Teamwork: All of our positions, in all of our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day
Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects, as appropriate
Autonomy: We empower entrepreneurial spirit in all our associates
Relationships: We believe the core of our business is the relationships we build
Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all of our divisions and stores
Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide
Growth Mindset: We are focused on long-term growth, both in our associates and the company
Atmosphere: This is not a suit-and-tie environment. We roll up our sleeves and get the job done
Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work
Safety: We strive to provide a work environment that is safe and healthy for all of our associates and customers. We want everyone to go home in the same condition in which they came to work that day
Company
Nation's Best Holdings, LLC
Nation’s Best is a company of locally branded hardware stores, home centers, and lumber yards, focusing on people and relationships, first and foremost.
Founded in 2019
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jace Mattinson
Chief Operating Officer
Amber Little
Chief Human Resources Officer
Recent News
Hardware Retailing
2024-02-09
HBS Dealer
2024-02-09
Company data provided by crunchbase