Unisys · 3 hours ago
REMOTE Customer Service Agent
United States
Full-time
Remote
Entry Level
1+ years expUnisys is a company that focuses on Global Field Operations, and they are seeking a Customer Service Agent. The role involves responding to client requests, managing service tickets, and coordinating appointments to ensure high levels of client satisfaction.
Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware
Responsibilities
Gains familiarity with Global Field Operations concepts, procedures and methodologies
With guidance, performs routine Global Field Operations duties, including:
Receiving and responding to client and Field Engineering members requests
Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools
Booking client appointments
Access service arrangement
Coordinating of essential parts
Maintaining call center
Monitoring service level agreements (SLAs), and
Communicating with cross-functional teams to ensure a fluid and cohesive process
Learns and complies with Global Field Operations practices and policies
Learns Global Field Operations enhances levels of client satisfaction
Assists with special projects as assigned
Qualification
Required
High School diploma or GED required
Generally, less than 1 years' experience in area of responsibility
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government
Company
Unisys
Unisys is a worldwide information technology company. They provide a portfolio of IT services, software, and technology that solves
10001+ employees
H1B Sponsorship
Unisys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (43)
2024 (47)
2023 (24)
2022 (21)
2021 (21)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$1.19B2025-06-16Post Ipo Debt· $700M
2020-10-29Post Ipo Debt· $485M
2010-01-19Acquired
Leadership Team
Mike Thomson
CEO & President
Raj R Raman
CTO, Cloud
Recent News
Company data provided by crunchbase