The Polish National Credit Union · 10 hours ago
Loan Servicing Specialist
Chicopee,MA,US
Full-time
Onsite
Mid Level
3+ years expPolish National Credit Union is a member-owned credit union offering a range of personal and business banking products. They are seeking a Loan Servicing Specialist to provide support in various loan servicing functions, ensuring compliance with regulations and maintaining high standards of customer service.
CommunitiesCredit BureauFinancial ServicesNon Profit
Responsibilities
Possesses adequate product knowledge, including required file documentation
Represent the credit union in a courteous and professional manner
Provides support to all assigned areas of the department where service or assistance is needed, acts as backup for various loan servicing department positions and functions. This includes but is not limited to Escrow Management (Taxes, Insurance, Private Mortgage Insurance)
Proficient in all areas of secondary market loan servicing, including but not limited to remittance and account reconciliation
Perform new account system maintenance, including but not limited to manual boarding of loans when necessary
Perform loan file post-closing review of new loan files to ensure proper documentation and execution has been obtained
Process daily transactions and member service
Assist with loan maintenance changes and weekly index changes
Payoff and discharge preparation and administration
Title Administration
Reviews and audits new loan set-up data to ensure the accuracy of each loan entered on the loan system
Promote Polish National Credit Union’s Core Purpose of 'Growing Lasting Relationships to Improve People’s Lives' while demonstrating PNCU’s Core Values at all times
Responsible for compliance with all applicable federal and state regulations, as well as credit union policies and procedures
Responsible for completion of all required compliance training, as well as completion of ongoing compliance training, which may be assigned throughout the year
Abide by all federal, state, and local laws including but not limited to: The Bank Secrecy Act, including the Office of Foreign Assets Control (OFAC) and Financial Crimes Enforcement Network (FinCEN); Uniform Commercial Code (UCC); Federal Reserve Bank; and National Credit Union Administration (NCUA)
Perform additional duties as assigned
Qualification
Required
Three to five years of similar or related experience in a loan servicing/support environment
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature
Superior attention to detail
Possess solid organizational, time management, and problem-solving skills
Self-starter, self-reliant, and dependable, with the ability to work within and meet specific time constraints
Proficiency in MS Office
Results-oriented and able to prioritize multiple tasks
Excellent written and verbal communication skills
Preferred
Experience with COCC Insight system
Benefits
Health
Dental
Vision
Flexible spending accounts
Generous 401(k) with employer match
Student Loan Repayment Program
Tuition assistance
Company
The Polish National Credit Union
The Polish National Credit Union is a full-service credit union that offers financial services and credit to community members.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Thomas Donnelly
AVP, Commercial Lending
Recent News
2025-10-17
2025-08-25
2025-06-17
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