Carrier · 23 hours ago
Service Account Manager - Chicago, IL Metro
CAI26: ALC - Chicago, 2400 Ogden Avenue, Lisle, IL, 60532 USA
Full-time
Onsite
Mid, Senior Level
$99K/yr - $138K/yr
5+ years expCarrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating impactful solutions for people and the planet. The Service Account Manager position is responsible for the profitable execution, growth, and satisfaction of the customer base, leading the development of the team and driving account penetration to achieve business targets.
Energy"Heating Ventilation and Air Conditioning (HVAC)"
Responsibilities
Responsible for overall team safety performance and adherence to established programs and protocols
Lead the development of your assigned team including project managers and the entire technical team. Through regular 1 on 1 meetings, establish and drive learning plans to ensure individual growth and development. Assign training with consideration of greater area budget; ensure completion and assignment of work commensurate with newly learned skills as business needs demand. Partner with HR and area leadership to determine individual performance and course corrections as needed
Drive team discovery, quoting, approval and execution of field service work, enabling account expansion opportunity and T&M growth within assigned portfolio targets
Forecast team deliverables including service agreement cost expectations, T&M revenue and project POC revenue for assigned accounts monthly
Communicate with area service manager and operations manager status’ that roll up to area forecast
Drive financial results as determined by area management for each product assigned. Service agreement revenue/margin, T&M revenue and margin as well as owner direct project revenue and margins as assigned
Act as account consultant with assigned clients. Drive account improvements, identify expansions and partner with sales and leadership to build technology roadmap with account stakeholders ensuring a premier position within our customer base
Own the successful on time renewal of your agreement account base. Engage account team and drive established renewal process to completion to ensure zero gap in booking and revenue targets
Estimate service agreements. Using the approved tools of the organization, estimate service agreements, both new and renewal to support the overall objective of the organization and sales effort. Review and approve all team labor related agreement and project related estimates prior to acceptance and booking
Plan agreement execution. Leverage account planning strategy for the team and drive to balance workload throughout the year identifying capacity within the team to perform out of scope project and T&M work to achieve labor utilization goals. Identify and escalate labor needs to area service manager
Improve account delivery efficiency by embracing advanced tools that ensure value delivery while driving cost out of the business to targets determined by the area service manager
Drive technological improvements within service portfolio. Perform discovery through routine client touchpoints and engage account executives to develop opportunities to closure
Achieve 50% direct charge percentage through direct account management, project management, support and account development
Ensure all back-office processes are maintained accurately including team time and expense reconciliation, reporting and auditing, expense and tool control, and proper and accurate documentation of service work performed
Qualification
Required
High school diploma or GED
2+ years of leadership experience with responsibility for guiding, developing teams while delivering projects and meeting operational and financial objectives
Minimum of 5 years of experience in the Commercial HVAC and/or Building Automation Systems (BAS) industry, with a strong understanding of service operations, agreements, and customer delivery models
Valid Driver's License
Preferred
Bachelor's degree
Direct knowledge of HVAC control and mechanical systems
Strong experience in forecasting revenue, margins, service agreement costs, and utilization. This is a P&L-minded role—service agreement renewals, quoting, labor utilization, and margin accountability are central
Exceptional team leadership skills with a focus on building a supportive and high-achieving work environment
Proven capacity to communicate professionally in written and verbal format across a wide audience
Advanced proficiency with cloud-based delivery tools (ServiceMax, SalesForce, Cora), and other tools
Proven ability to lead and manage project teams while driving projects from inception through completion, ensuring all milestones, timelines, and financial targets are met
Proven ability to lead projects from inception to completion while ensuring all milestones and financial targets are met
Proficiency in MS Office and advanced estimating and execution tools
Highly organized with strong attention to detail, while also able to manage multiple priorities
Ability to build and maintain consultative relationships as a trusted technical and commercial advisor
Benefits
Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
Company
Carrier
Carrier is the provider of intelligent climate and energy solutions.
10001+ employees
H1B Sponsorship
Carrier has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (9)
2023 (5)
2022 (6)
2021 (7)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
David Gitlin
Chairman & Chief Executive Officer
Gary Boucher
Chief of Staff to the Chairman & CEO
Recent News
Morningstar.com
2025-12-16
2025-11-20
Company data provided by crunchbase