TM Floyd & Company (TMF) · 7 hours ago
Sr. Client Advocate (Hybrid)
Columbia, SC
Contract
Hybrid
Senior Level
$53.04/hr - $53.04/hr
7+ years expTM Floyd & Company is hiring a Sr. Client Advocate for a role in Columbia, SC. The primary purpose of this role is to act as the voice of the customer and ensure their needs are addressed while building trusted relationships and collaborating with internal teams.
ConsultingInformation TechnologyLegal
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Wessli Singleton
Responsibilities
Act as the voice of the customer within the organization, ensuring their needs and feedback are addressed
Build and maintain trusted relationships with the customer, serving as a point of escalation for complex issues
Collaborate with internal teams to resolve customer concerns promptly and effectively
Educate customers on products, services, and best practices to maximize value
Monitor customer satisfaction and identify opportunities for improvement
Provide insights to influence development and service enhancements
Qualification
Required
Ability to obtain a low-level U.S. security clearance, which requires a thorough background screening and U.S. citizenship
7 years of IT-related experience to include experience in client relationship management, IS marketing, and process/product improvement
Experience with Infrastructure: Windows Server, Linux, IBM mainframe
Knowledge of Databases: Oracle, SQL Server, DB2
Familiarity with Security Tools: Okta, Splunk
Bachelor's Degree or equivalent experience
Preferred
Networking & Hardware: Dell EMC, Cisco UCS
Cloud & Virtualization: Azure, AWS, VMware
Benefits
A generous array of benefits
A referral bonus of up to $1,000
Company
TM Floyd & Company (TMF)
Innovative IT Consulting and Staffing TM Floyd & Company (TMF) is a national leader in IT staffing, consulting, and contracting.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
J
John Starmack
Chief Executive Officer
Company data provided by crunchbase