VITAS Healthcare · 21 hours ago
Coordinator Admissions
San Antonio, TX
Full-time
Onsite
Entry Level
2+ years expVITAS Healthcare is a provider of hospice care, and they are seeking a Coordinator Admissions to manage new referrals and ensure timely admissions for patients. The role involves processing referrals, verifying benefits, and maintaining effective communication with patients, families, and internal teams.
Health CareHospital
Responsibilities
Process new referrals that arrive by telephone, email, fax and website inquiries, in the manner best fitting the needs of the referral source
Responsible for routine follow up on multiple lists of pending patient charts daily
Enter accurate information to support data integrity and maximize reimbursement
Verify Medicare and Medicaid hospice benefits
Notify Managed Care Department of commercial insurances and managed health care plans
Notify the Marketing Representatives of each new referral outside of the working hours the Program Scheduler, 8pm-8am local time and weekends
Call patients and families and offer a same day appointment to ensure a timely admission
Seek assistance of the Program Scheduler to determine appropriate staffing and coverage for appointment needs during the hours of 8am-8pm local time, Monday through Friday
Explain hospice benefits and services to patients and families as needed
Assign appointments to VITAS Admissions Representatives and provide them with appointment report outside of the hours the Program Scheduler is working, 8pm-8am local time and weekends
Complete admission consent paperwork as needed
Update referral sources on the status of their referred patients when appropriate
Establish and maintain effective relationships with internal and external customers
Take report from VITAS Admissions Representatives and accurately document the outcome
Verify discharge plans and facilitate the delivery of Home Medical Equipment prior to discharge
Supports coworkers and encourages a sense of teamwork amongst peers
Provide training and mentoring to new team members as assigned
Other duties and special projects as determined by the department supervisor or director
Participate in morning check in meeting with the Program Scheduler to review staffing/scheduling needs for the day
Will support the VITAS Mission, Core Values, and Care Connection Center cultural platforms at all times
Qualification
Required
Two or more years related experience in medical terminology and/or in a call center environment
Ability to attain goals in a fast-paced, dynamic environment
Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm
Prior experience in working collaboratively with other functional leaders to drive action plans
Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork
Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions
Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center
Ability to type at least 40 WPM
Completion of high school or basic education equivalency required
Preferred
Bilingual in English/Spanish a plus
Medical or business office education or training desired
Company
VITAS Healthcare
Vitas Healthcare is a provider of hospice care and palliative care to patients.
10001+ employees
H1B Sponsorship
VITAS Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2005-03-01Acquired
Leadership Team
Joel Wherley
CEO
Mary Hensley
Vice President/Chief Compliance Officer
Recent News
2026-02-03
2025-12-03
Company data provided by crunchbase