Great Lakes Bay Health Centers · 22 hours ago
Front Desk Operations Trainer
Saginaw, MI
Full-time
Onsite
Mid Level
3+ years expGreat Lakes Bay Health Centers is seeking a Front Desk Operations Trainer to develop and implement a comprehensive orientation program for their Front Desk staff. The role involves providing ongoing education and training, creating training materials, and ensuring compliance with policies and procedures in a healthcare setting.
DentalHealth CareHospitalMedicalService Industry
Responsibilities
Develops, implements and delivers a comprehensive, standardized orientation program for Great Lakes Bay Health Centers Front Desk staff
Provides ongoing education and training to all GLBHC Front Desk staff in collaboration with the Director of Patient Support Services while auditing performance of general clinic office and scheduling operations such as patient scheduling
Develops training materials and job aids to be used across multiple departments. Collaborates with management staff to determine training. Provides onsite training as requested. Communicates performance improvement and competency concerns with the employee's direct supervisor and is involved in implementation of process improvement plan with employee
Assist with creation of checklists and competencies, ensuring staff are current on related processes
In coordination with Director of Patient Support Services, implement and maintain policies and procedures
Ability to use and configure EMR system effectively, experience training staff on proper use of EMR system and generate reports. Assures patient records are properly documented
Serves as liaison for billing, scheduling and clinical operations
Maintains current practice management systems and operations to align with organizational
Identifies opportunities to maximize scheduling to achieve benchmarks
Serve as lead on implementation, training, utilization and monitoring of patient self-service check-in/registration platforms
Remains current by performing all front office functions routinely
Serves as the practice management trainer on the team to ensure smooth upgrades, integrations and introduction of current or new software
Maintain excellent communication and relationships with clinical, billing and administrative. Collaborates with GLBHC billing and quality team members on working with health insurance plans and delivery of patient care
Participate in staff meetings, trainings and committees
Qualification
Required
Education: Associate's degree in health care administration, business public health or related health field is preferred. High school diploma required. In lieu of medical training or degree, a minimum of 3-5 years medical experience
Licensure: None
Experience: A minimum of three to five years of progressive experience in health care with patient registration and billing services. Understanding of different types of insurance (Medicaid, Medicare, Commercial). Knowledge of basic medical terminology. Computer experience, skill and typing ability to sufficiently operate the EHR
Skills: Excellent organizational skills and prioritization skills required. Ability to operate office equipment including computer, fax machine, printer/copier. Able to follow through with assignments responsibly, accurately and in a timely manner. Able to extract data, report data and evaluate progress/outcomes. Proficient in electronic medical record. Commitment to maintaining patient confidentiality and adhering to HIPAA regulations
Interpersonal Skills: Ability to work with, and communicate effectively, verbally and in writing, with a diverse population including patients, providers and support Team building and excellent organizational skills. Ability to promote confidence, cooperation and good working relationships among employees. Fair and consistent in all dealings with all staff. Must possess appropriate professional attitude and behavior
Physical Effort: Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. occasionally
Hours of Work: Full-time; Flexible and varied. Some evenings/weekends may be required
Travel: Local travel between GLBHC sites. Reimbursement in accordance
Preferred
Education: Associate's degree in health care administration, business public health or related health field is preferred
Interpersonal Skills: Bilingual preferred
Company
Great Lakes Bay Health Centers
Great Lakes Bay Health Centers is a hospital & health care.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lee Gordon
Chief Operating Officer
Jeff Larsen (he/him)
Chief Growth and Development Officer
Recent News
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