First Horizon Bank · 12 hours ago
Fraud Prevention Manager
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
3+ years expFirst Horizon Bank is a leading regional financial services company dedicated to delivering a seamless customer experience. The Fraud Prevention Manager will support the Director of Fraud Prevention by developing and optimizing processes to manage outsorted customer payments while leading a team of Fraud Analysts to meet deadlines and balance customer expectations with fraud losses.
BankingFinanceFinancial ServicesRisk Management
Responsibilities
Develops and maintains the people, process and technology required to correctly decision all outsorted exception payments before committed processing deadlines
Constantly evaluates opportunities for process improvement including leveraging AI and RPA
Builds teams that are knowledgeable/balanced in payments and customer satisfaction
Given the speed of new fraud attack vectors, develops change management readiness capability for all employees
Develops detailed fraud reporting on the success/failure of employee decisions which include false positive ratios and fraud losses avoided
Monitor and adhere to key performance indicators to measure and improve team performance
Leverages capacity planning models to meet day to day volumes
Evaluates risk factors when making critical business recommendations
Promotes ethics and compliance; identifies opportunities and takes action to enhance compliance within the organization; completes internal testing to ensure compliance
Responsible for interviewing, hiring, planning, assigning work, appraising performance, progressive discipline and resolving problems
Provides leadership, direction and growth opportunities to members of the organization in accordance with the Company’s policies and applicable laws
Performs other duties as required
Qualification
Required
Minimum of 3-5 years of industry experience required
Must have minimum of 2-3 years of personnel management experience
Must have 2-4 years of payment or deposit experience
Must be able to travel domestically as required for site visits, etc
Preferred
Bachelor Degree preferred
Benefits
Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
Company
First Horizon Bank
First Horizon Bank provides personal, business, and corporate banking, and private client services, to families and businesses.
5001-10000 employees
H1B Sponsorship
First Horizon Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (31)
2023 (15)
2022 (17)
2021 (19)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Hope Dmuchowski
Chief Financial Officer
Ben Hopper
Senior Vice President, Head of Consumer Distribution and ATM Strategy
Recent News
2026-02-02
2026-01-17
Company data provided by crunchbase