Chase · 10 hours ago
Senior Product Associate - Digital Communications
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Mid, Senior Level
3+ years expChase is a leading financial services firm dedicated to helping customers achieve their financial goals. As a Senior Product Associate in Digital Communications, you will leverage your expertise in product development and optimization to enhance customer communication experiences and collaborate with cross-functional teams to shape innovative products.
BankingFinancial Services
Responsibilities
Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development
Facilitate effective collaboration between assigned internal business partners and our Digital Communications product and technology groups
Understand and manage a roadmap within the Digital Communications space
Partner with our tech teams within their sprint cycles to be sure all epics and stories are delivered on time
Grow into a subject matter expert on Digital Communications
Evaluate business requests through the lens of our customer-centered communications framework and influence stakeholders to find customer friendly strategies that deliver business results
Qualification
Required
3+ years of experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Developing knowledge of data analytics and data literacy
Excellent communication and interpersonal skills to understand complex requirements and work with both business partners and development teams
Robust organizational skills, with the ability to manage multiple projects and priorities simultaneously
Detail-oriented, proactive and diligent in approach, ensuring accuracy and thoroughness in all tasks
Strong problem-solving skills to address challenges and provide solutions in a dynamic environment
Preferred
Experience in a similar industry or sector: Familiarity with industry-specific trends and challenges can be advantageous
Proven track record of successful partner engagement and relationship-building in a large, matrixed organization
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
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