TP ICAP · 1 day ago
Product Support Analyst
New York, United States
Full-time
Onsite
Mid Level
$95K/yr - $105K/yrTP ICAP is a world leading provider of market infrastructure, seeking a Fixed Income Support Analyst to join their EMEA Product Support Team. The role involves providing technical support for buy-side members, managing platform configurations, and ensuring smooth operations of the Fixed Income platform.
AnalyticsFinancial Services
Responsibilities
Utilising proprietary tools, provide daily application support and troubleshooting for platform members and internal users, escalating to Low Touch and Development teams appropriately
Member configuration and administration of MTF functionality
Troubleshooting and analysis of order routing and trade flow and post-trade issues
Perform regional start of day health checks to ensure all processes are up and members are connected to the platform
Working within a shift rota to provide London support coverage from 7am – 6pm
Contribute towards ‘follow the sun’ support model, working closely with global teams in APAC and US to ensure pre-market health checks are performed for each region
Daily interaction with Sales and Trading with regards to support issues
Create and track issues within an incident-tracking system to help identify trends and patterns
Create and monitor internal reports and usage queries
Assist with product testing and project work
Occasional weekend work will be required during major upgrades and out of hours testing
Qualification
Required
Technical degree
Hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider)
Demonstrable working knowledge of Fixed Income products and flows
Working knowledge of Unix / Linux environments
Working knowledge of MSSQL, Oracle and Sybase, MySQL/Maria DB database environments, including query-writing
Working knowledge Windows Server environments
Working knowledge of network problems: i.e. firewall and routing problems
Preferred
Current or very recent working history within an OMS vendor
Exposure to supporting message-based architecture (Solace, TIBCO etc)
ITIL Foundation qualification and experience working within an ITIL framework
Familiarity of Equities order routing, algo trading and clearing flows
Experience in programming or scripting language
Demonstrable working knowledge of Fixed Income products and flows
Hands-on working knowledge of at least one industry-recognised Order Management System
Knowledge of the FIX protocol and experience supporting FIX flows
Company
TP ICAP
TP ICAP is a global firm of professional intermediaries that plays a pivotal role in the world's financial, energy and commodities markets.
Founded in 1971
5001-10000 employees
H1B Sponsorship
TP ICAP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (6)
2023 (9)
2022 (5)
2021 (75)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-02-26IPO
Leadership Team
Nicolas Breteau
Chief Executive Officer
Robin Stewart
Group CFO
Recent News
2026-01-11
2025-10-06
Company data provided by crunchbase