Materion Corporation · 8 hours ago
Customer Support Specialist
Buffalo, NY
Full-time
Hybrid
Entry Level
$23.65/hr - $35.48/hr
1+ years expMaterion Corporation is a company that values inclusion and growth opportunities. The Customer Support Specialist will maintain relationships with customers and factories, manage customer accounts, and handle inquiries and orders, ensuring high-quality service in a dynamic environment.
Advanced Materials
No H1B
U.S. Citizen Only
Responsibilities
Actively maintaining an ongoing relationship with customers and the factories in our division
Interpreting and analyzing customer inquiries, generating customer quotes, selling Company products, and developing/maintaining a relationship with new and existing customers
Entering and acknowledging customer orders, advising the customer on order changes, order status, prices, and following up on quote status and leads
Preparing quotations from customer requests in partnership with Sales and Product Management
Processing the customer purchase order in a timely manner
Partnering daily with the rest of the Supply Chain team (Planning and Logistics) to align on any potential deviations from the initial plan and inform the customer as applicable
Communicating with the factory teams to ensure feasibility of production and proper quoted lead time
Verifying accuracy of information from quotation and purchase order to ensure correct entry in the ERP system – i.e. customer information, special instructions on packaging, shipping, partners etc
Providing customer service by answering technical questions on products, rescheduling sales orders, and collaborating with proper departments to manage credit problems and customer complaints
Qualification
Required
Experience in customer service highly preferred
High regard for accuracy and attention to detail
Excellent verbal and written communication skills
Ability to collaborate well in a team/ cross functional environment
Dedication to group goals and objectives and a continuous improvement mentality
Basic knowledge of Microsoft Office (word, Excel)
ERP/ SAP experience is a plus
The candidate selected will have to qualify as either a U.S. citizen, a U.S. National, a lawful permanent resident of the U.S., a Person Admitted into the U.S. as an Asylee or Refugee., a National of a country that is not prohibited from having access to U.S. controlled technology (via a letter of assurance), or a Person to be approved for an export license by the governing agency whose technology comes under its jurisdiction
Preferred
Associate degree in business, accounting, or in a technical field preferred
1-3 years experience in manufacturing is encouraged
Company
Materion Corporation
At Materion, we collaborate with our partners to identify megatrends, drive emerging technologies and advance scientific breakthroughs.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-03-08IPO
Leadership Team
J
Jugal Vijayvargiya
President and Chief Executive Officer
Shelly Chadwick
Chief Financial Officer
Recent News
MarketScreener
2025-10-30
2025-10-21
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