NTT DATA North America · 1 day ago
Desktop Support Technician
Berea, KY
Full-time
Onsite
Senior Level
5+ years expNTT DATA is a leading business and technology services provider, and they are seeking a Desktop Support Technician to join their team. The role involves providing onsite technical support for end users, troubleshooting issues, and ensuring customer satisfaction with IT support services.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Individuals here have a well-rounded knowledge of the policies and procedures for their work area
Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine
They may make policy recommendations to their managers and be an escalation point for less experienced team members
Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers
May respond to calls after normal business hours per leader instructions
Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers
The Field Technician is responsible for providing onsite technical support for end users, through tickets for issues at the client site
This role provides IT support and customer services, to ensure the users are satisfied with their IT support experience
The technician will have the responsibility to own the issues through resolution
Update and resolve tickets in a timely manner to achieve Service Levels
Identifies potential issues that could adversely impact end user experience and takes corrective action
Qualification
Required
Typically requires 5-8 years relevant experience
High School Diploma or equivalent
Strong knowledge of Windows operating system environment
Solid client service skills
A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Travel including overnight domestic or international trips may be required
Preferred
Undergraduate degree or some college coursework preferred
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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