Pyramid Global Hospitality · 7 hours ago
Training Manager
St Michaels, MD
Part-time
Onsite
Mid, Senior Level
$75K/yr - $80K/yr
2+ years expPyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment. The Training Manager will oversee domestic and international recruitment activities, manage training programs, and ensure compliance with training standards for all team members at the Inn at Perry Cabin.
Hospitality
Responsibilities
Oversees planning and executing of domestic and international recruitment activities for The Inn at Perry Cabin
Manages the domestic recruiter and all international recruiting efforts
Oversees website, social media accounts, and marketing for all recruiting efforts
Responsible for coordinating H2B and J-1 petitions for the Inn at Perry Cabin anticipated needs each season
Establish international sourcing strategies and a network of partners
Collaborate with department managers and directors to anticipate talent needs and to proactively build a pipeline of J-1 and H2B candidates
Utilize reporting and analytics to assess trends and identify opportunities to evolve sourcing strategies
Collaborate with department hiring managers to effectively communicate and overcome any potential recruiting obstacles
Build long-term strategies and professional relationships to increase our employer brand internationally
Manage the recruiting budget, vendors and all associated recruiting expenses
Understand requirements for recruiting in different countries and the process for international recruiting for J-1’s and H2B’s
Prepare recruitment calendar annually in anticipation of all needed travel, preparations, and housing needs
Track key recruiting metrics, evaluate ROI on recruiting sources and seek continuous improvement in all recruiting processes
Proactively work with leaders on effective workforce planning
Develop and manage a candidate pipeline in order to quickly adjust to changing recruiting demands and timelines internationally
Responsible for planning, facilitating and tracking of Team Member Training
Develops, coordinates, and conducts effective training programs to maintain or improve team member job skills, using appropriate industry best practices for content delivery
Works closely with Forbes guidelines to rollout Best in Class training standards for Hotel/Restaurant/Spa products and services and implements measures to ensure trainings are effective
Facilitates learning via classes, workshops, hands-on-coaching, and mentoring
Develops and delivers a best practice process for administering training including training room scheduling, facilities set-up, manage and administer all materials for training classes, communications – invitations, pre-work, reminders, follow-up, class attendance processing, completion status and evaluations
Conducts on-the-job, virtual and classroom training, department, functional and job-specific policies/procedures
Provides clear and regular direction to Department Supervisors to ensure execution of training programs and tracking is maintained
Guides, manages, and mentors team of Supervisors, on the Inn at Perry Cabin Policy & Procedures and Safety guidelines
Performs continual observations and inspections, and formally reports findings and makes recommendations for leadership assessments and continued training on: Compliance with policies, procedures and controls; Improvements to operational effectiveness Health and safety protocols and standards Team member effectiveness and performance Standard operating procedures
Develops methods for evaluation of program effectiveness
Monitors and records training activities
Maintains a current and accurate understanding of Service Standards and guest service expectations, objectives, strategies, and operational plans regarding service excellence
Maintains a current and accurate understanding of policies and procedures for ensuring and coordinating the proper execution of managing service performance systems, reporting, vendor communication and action planning
Partners with Property leadership on training needs for daily operations to address service performance opportunities as well as established required trainings
Works closely with team to ensure continuous development and training of service programs in order to exceed team members’ and guests’ expectations
Meets regularly with Supervisors to receive feedback from training programs and events and understand and find resolutions to challenges identified
Develops alternate training methods if expected improvements do not occur
Identifies and evaluates external sources of training materials and courses as needed
Delegates and ensures completion of review and update of Departmental training manuals to Supervisors
Ensures Supervisor are upholding policy and procedure compliance via continuous training and refresher training of all team members
Maintains ongoing development of general training instructions, checklists, and visual aids
Makes recommendations for improvements and/or changes to training materials, courses, etc
Oversees compliance of state laws regarding Hotel and all applicable industry health and safety standards and proper training/certifications
Stays current on all existing and new chemicals and their application techniques including SDS (Safety Data Sheets), new work techniques, Department equipment and their recommended uses
Attends meetings and seminars to stay informed of best industry practices and new requirements for team members
Maintains innovative skills by attending seminars and training sessions with regard to new training ideas or philosophies, changes in service standards, policies and procedures, and/or changes in the Property/hospitality industry
Remains well-versed on Forbes guidelines on hotel/industry product and service standards to ensure training material is consistently Best in Class (i.e. hotel/restaurant/spa)
Performs other duties as assigned to support efficient operation of Department
Perform all duties and responsibilities in a timely, safe, and efficient manner in accordance with established property policies, procedures, and standards of service to achieve the overall objectives of this position
Meet departmental productivity, organization, and consistency standards
Maintain a positive and respectful attitude
Treat, guests, vendors, customers and co-workers with professionalism and respect at all times
Maintain privacy of our Members at all time
Always maintain a clean and neat appearance
Communicate regularly and effectively with all employees, supervisors, managers and directors
Project a favorable image of Inn at Perry Cabin to guests at all times
Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands
Abide by all state, federal and laws, and regulations pertaining to employment law
Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time
Be knowledgeable of, implement, communicate, and complies with policies of the Inn at Perry Cabin, and its Hotel Human Resources Department
Qualification
Required
Minimum of 2 years of Recruitment and Training Experience
High School Diploma or GED required
Excellent customer service skills
Excellent written and verbal communication skills
Excellent mathematical skills
Excellent deductive and reasoning skills
Strong organizational skills
Must be computer literate
Preferred
International Recruitment experience preferred
At least 5 years' experience as a Human Resources manager and/or hotel operations manager preferred
Experience in luxury hotels preferred
Bachelor's Degree in Human Resources, Hospitality, or related field preferred
Bi-lingual fluency an asset
Benefits
Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Medical insurance with employer contribution
Vision, dental, life, pet, and accident insurance options
401(k) program with an employer match and immediate full vesting
Exclusive discounts across our portfolio of hotels
Company
Pyramid Global Hospitality
Pyramid has extensive experience in providing core operational infrastructure and strategies for a wide range of full-service properties.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Ares Management,Bain Capital Credit
2023-02-28Debt Financing
Leadership Team
Anthony Torres
Vice President of Food and Beverage
Recent News
2025-10-16
Company data provided by crunchbase