University of South Florida · 20 hours ago
Walk Up Desk Technician
Tampa, FL
Full-time
Onsite
Entry Level
$15.50/hr - $15.50/hr
1+ years expThe University of South Florida (USF) is a Preeminent State Research University located in the vibrant Tampa Bay region. They are seeking a Walk Up Desk Technician to provide Level I Service Desk support for hardware, software, and end-user inquiries, primarily in-person, while also managing trouble tickets and maintaining detailed records of customer interactions.
EducationTrainingUniversities
No H1B
Responsibilities
Provide Level I Service Desk support for hardware, software, and end-user inquiries. Interactions with our customers will be primarily in-person at one of our walk-up desk locations. However, providing customer support via phone, chat, and email may also be required
Create and manage trouble tickets using IT Service Management ticketing system
Maintain detailed records of all customer interactions, including: Clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case
Support system software used by the USF community and affiliates residing on local user PC’s, smart phones, tablets, servers, and networked devices
Perform basic hardware troubleshooting
Assist clients with printing issues at our Walk-Up locations
Work with customers to create and troubleshoot issues with ID Cards
Package ID Cards
This position will need to perform the duties listed in-person at our walk-up desk
Qualification
Required
This position requires a high school diploma, or equivalent, with one year of experience providing technical support to end users
Current work authorization in the United States
Understanding of computer systems and peripheral equipment
Strong customer service skills with empathy and de-escalation techniques
Troubleshooting skills for client technology issues
Adaptability in a dynamic technical environment
Critical thinking and problem-solving aptitude
Excellent time management
Ability to work effectively in a diverse team with high workload
Strong communication skills across various stakeholder groups via multiple platforms
Preferred
Experience with Windows OS and Mac OS X
One year of experience in a customer service role
Technical documentation experience
Two years of college experience
Benefits
Medical, dental and life insurance plans
Retirement plan options
Employee and dependent tuition programs
Generous leave
Hundreds of employee perks and discounts
Company
University of South Florida
University of South Florida is a public research university located in Tampa, Florida.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$170.33MKey Investors
The Duke Energy FoundationNational Institute of Standards and TechnologyFederal Railroad Administration
2024-09-17Grant· $0.07M
2024-04-03Grant· $0.2M
2023-09-25Grant· $17.07M
Leadership Team
Sidney Fernandes
CIO and Vice President Digital Experiences
Shilen Patel
Trustee
Recent News
2026-01-22
2026-01-22
2025-12-14
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