Stancil Services · 4 hours ago
Systems Product Manager - Shared Services
Concord, NC
Full-time
Hybrid
Mid Level
3+ years expStancil Services is a company focused on providing comprehensive system solutions, and they are seeking a Systems Product Manager to serve as the internal product expert and systems project manager for assigned business platforms. The role involves product ownership, project management, and driving system adoption through documentation, training, and escalation resolution.
Construction
Responsibilities
Serve as the internal product owner and subject matter expert across assigned systems (Bolt, PiecePay, Sage Intacct)
Own escalated tickets from the Help Desk for feature requests and bug triage (not Tier 1 troubleshooting)
Perform functional testing, validation, and bug triage prior to vendor escalation
Translate user needs and feedback into clear business and technical requirements
Monitor vendor releases and manage internal communications around changes and new features
Coordinate with Data Team, IT, or software vendors to resolve issues and report findings back to stakeholders
Lead 2-3 concurrent projects end-to-end, including:
Defining business objectives, scope, and success criteria
Gathering and documenting business and technical requirements
Building project teams and assigning roles and responsibilities
Creating project plans, schedules, dependencies, and critical paths
Managing scope, risks, issues, and change control
Facilitating stakeholder alignment and decision-making across departments
Driving execution, tracking progress, and ensuring on-time delivery
Conducting post-implementation reviews and lessons learned
Manage initiatives across IT, Operations, Finance, Field Operations, and Data teams with full autonomy to convene meetings and drive decisions
Develop and maintain SOPs, system documentation, and quick-reference guides
Design and deliver training programs and onboarding for assigned systems
Build and maintain knowledge base content to reduce repeat issues
Lead change management communications and user readiness efforts for system rollouts
Other related duties as assigned
Qualification
Required
3+ years of experience in a technical product, support, QA, systems implementation, or IT project management role
Demonstrated experience leading full lifecycle projects (requirements through delivery and adoption)
Strong working knowledge of project management methodologies (Agile, Waterfall, or hybrid)
Technology-savvy: comfortable navigating APIs, staging environments, and development workflows (coding not required)
Excellent communicator capable of translating complex technical concepts into business outcomes
Proven ability to manage cross-functional teams and competing priorities
Preferred
Experience in construction, trades, or field service industries
Experience with Bolt by ECI, Sage Intacct, or similar trade or ERP platforms
Background in residential or commercial construction operations
PMP, CAPM, or similar project management certification
Company
Stancil Services
For over 35 years, Stancil Services has built trust across the Carolinas with expert painting, drywall, and plumbing—delivering craftsmanship that lasts and service that sets us apart.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Stancil
CEO
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