Neumo · 4 hours ago
Senior Reporting Analyst (On-Site)
Birmingham, AL
Full-time
Onsite
Mid, Senior Level
3+ years expNeumo is a company with extensive experience in supporting government services, recognized as a GovTech 100 Company. The Senior Reporting Analyst is responsible for providing quality customer support, analyzing data, preparing reports, and serving as a liaison between various stakeholders.
CommunitiesComplianceGovernment
Responsibilities
Inbound/outbound telephone customer service, handle support emails, refunds, research, resolve, and record problems
Processing payments within our systems - keying data as well as importing data files
Assist IT, Project Implementation Team, QA, Client Service Managers and Clients in the development processes for system enhancements, system QA and UAT test plans and tasks, new clients/products, and procedures
Work in conjunction with other departments for training, data entry, taxpayer support and communications
Review ordinances/acts/legislation to become familiar with requirements, rates, municipal workflows, and representatives of city/county government
Prepare and assist in proofing of data and correspondence
Format and prepare reports and dashboards
Ability to complete tasks with aggressive deadlines, ability to work on multiple projects at one time and with little supervision
Will be required to make presentations to upper management, customer and other employees as required
Confers with persons originating, handling, processing, or receiving reports to identify problems and gather suggestions for improvements
Recommends establishment of new or modified reporting methods and procedures to improve report content and completeness of information
Additional responsibilities are assigned as deemed necessary on a weekly/daily basis
Qualification
Required
Minimum 3 years customer service experience required with at least 1-year project-type experience, minimum 1 year of research-related and administrative experience
Must have excellent to intermediate proficiencies in MS Word, Excel, and Outlook
Must be comfortable with different kinds of online platforms and learning different software as the end-user to document user/client expectations, changes that need to occur and to develop workflow & training documentation
Must be proficient with Microsoft Office including Excel and Word
To perform this job successfully, an individual must be able to prioritize work activities
Must be able to speak effectively with customers or employees of organization
Preferred
Salesforce and Constant Contact experience a plus
Benefits
Competitive benefits and compensation package
Company
Neumo
Neumo specializes in revenue capture, augmentation, and compliance to assist governments in maximizing their appropriate collections.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase