Akkodis · 1 day ago
Process Manager
Richmond, VA
Contract
Onsite
Mid Level
$45/hr - $50/hrAkkodis is seeking a Process Manager for a contract position in Richmond, VA. This role involves managing daily activities that support key control and operational processes, driving quality outcomes, and providing support to end-users while implementing improvements for efficiency and accuracy.
Information Technology & Services
Hiring Manager
Himanshu Chauhan
Responsibilities
Independently manage recurring activities with flawless delivery, which drive quality and compliant outcomes for key control and operational processes, and ensure zero self-inflicted non-compliance issues, backed by the collection of defensible evidence
Leverage process management concepts (e.g. CTQs, SIPOCs, Swimlanes, RACIs, etc.) to drive clarity and understanding about how existing processes occur
Drive a well-managed agenda by ensuring job aids and procedures are current, and are completely and accurately maintained
Collect and maintain data related to the process, and leverage existing capabilities (e.g. Google Sheets, SQL, etc) to reduce manual effort and/or risks within the process, while creating meaningful transparency into the health of the process
Leverage an understanding of the existing process (i.e. how it’s occurring), expectations of key stakeholders (i.e. how it should be occurring and why), and combine that with an understanding of supporting data and existing systems, to recommend improvements backed by data and process analysis for stakeholder acceptance
Contribute to audit related activities such as, but not limited to, process walk-throughs, evidence requests, etc
Provide first in class level 1 service to peer teams and internal end-users, to compliantly shepherd others through existing processes and influence effective outcomes. When needs arise, engage with level 2 and level 3 teams by clearly and accurately conveying existing situations, highlight impediments and where assistance is needed, and if appropriate, provide recommendations that are aligned to the key objectives of the process or intent of the supporting system
Qualification
Required
Proven experience with process and data management concepts
Strong technical and cyber/access management background
Familiarity with cyber security and access management
Independently manage recurring activities with flawless delivery
Leverage process management concepts (e.g. CTQs, SIPOCs, Swimlanes, RACIs, etc.)
Drive a well-managed agenda by ensuring job aids and procedures are current
Collect and maintain data related to the process
Leverage existing capabilities (e.g. Google Sheets, SQL, etc.)
Leverage an understanding of the existing process and expectations of key stakeholders
Contribute to audit related activities such as process walk-throughs and evidence requests
Provide first in class level 1 service to peer teams and internal end-users
Engage with level 2 and level 3 teams by clearly and accurately conveying existing situations
Strong understanding of process management concepts (e.g. CTQs, KPIs, SIPOCs, Swimlanes, RACIs, Process Health Monitoring)
Ability to apply process management experience to follow and execute structured workflows
Able to quickly understand existing systems and capabilities
Understanding about how systems interact with each other (e.g. File Transfer, APIs, etc.)
Understanding of standard tools (e.g. Google Sheets, SQL, etc.)
Proven experience with common Google Sheet functions (e.g. IF statements, error trapping, count and sum functions, vlookup/xlookup, index match, query, etc.)
Understanding of database concepts and SQL syntax
Understanding of standard tools (e.g. Google Docs, Google Slides)
Understanding of cyber security and access management concepts
Ability to apply knowledge to ensure teams, controls and processes comply with documented standards
Preferred
Yellow Belt certification or experience with end‑to‑end process mapping and improvement methodologies
Experience supporting internal controls, audit processes, or risk remediation
Strong analytical and problem‑solving mindset
Ability to identify and implement practical solutions
Detail‑oriented with excellent organizational skills
Comfortable working in a technical environment
Clear communicator who can translate process issues into actionable steps
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
An EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
Akkodis
Akkodis provides digital engineering solutions for sustainable and innovative industries.
10001+ employees
H1B Sponsorship
Akkodis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (121)
2023 (67)
Funding
Current Stage
Late StageLeadership Team
Lane Greever
Chief Operating Officer (COO), Americas
Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
Recent News
2025-11-10
Canada NewsWire
2025-11-06
Company data provided by crunchbase