JLL · 21 hours ago
Global Operations Enablement Director
New York, NY
Full-time
Onsite
Director/Executive
$222K/yr - $255K/yrJLL is seeking a dynamic Global Operations Enablement Director to drive operational excellence, transformation, and governance across all service delivery functions. This strategic position will leverage JLL's global platform to deliver consistent results and ensure seamless operations across diverse geographic markets.
CommercialReal Estate
Responsibilities
Manage quarterly business reviews (QBRs) and provide strategic oversight across global regions
Coordinate account planning and execution spanning multiple geographic markets
Ensure data quality assurance and monitoring across all regions
Drive process consistency across all service delivery functions globally
Oversee contract compliance and management across multiple jurisdictions
Lead process standardization initiatives for global operations
Champion continuous improvement programs with regional adaptability
Provide audit support and coordination across all operating regions
Execute client strategies in partnership with Account Executives across global markets
Lead continuous improvement programs from identification through implementation and reporting
Champion transformational change by providing essential processes, structures, and tools
Manage comprehensive governance structures ensuring accountability across Canada, US, LatAM, and APAC
Manage internal account team communications across global time zones
Execute client communications strategy for multi-regional operations
Coordinate research delivery (e.g., Real Estate Outlook) with regional market insights
Manage external communications releases coordinated across global markets
Direct data analytics, reporting, and insights delivery across global regions
Lead internal/external communications strategy and messaging consistency
Ensure adherence to regulatory requirements across Canada, US, LatAM, and APAC jurisdictions
Oversee data governance, quality assurance, and security protocols globally
Optimize and manage Azara platform across global operations
Enhance data quality and governance for multi-regional data sets
Drive AI adoption and scaling across all geographic markets
Partner with client technology organizations to evolve global operations
Oversee technology innovation implementation across diverse regulatory environments
Support large-scale, account-wide projects delivering innovative solutions across all regions
Develop clear business cases defining outcomes, scope, and decision-making frameworks
Provide strategic counsel to leadership teams while maintaining project oversight
Surface capacity and resourcing issues requiring leadership attention
Ensure effective stakeholder engagement across diverse cultural contexts
Qualification
Required
Expertise in process excellence and project management with global operations experience
Strong facilitation and problem-solving capabilities across multiple time zones and cultures
Proven experience accelerating transformation and value creation initiatives in multi-regional environments
Demonstrated ability to develop business relationships across multiple business lines and regions
Track record managing complex, multi-stakeholder environments across diverse geographic markets
Bachelor's degree required
Preferred
Experience with data analytics, business intelligence platforms, and AI implementation
Advanced degree preferred
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
Founded in 1783
10001+ employees
H1B Sponsorship
JLL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (47)
2023 (60)
2022 (68)
2021 (39)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
$1.59BKey Investors
JP Morgan Chase,Sculptor
2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase