PartsSource Inc. · 3 hours ago
Service Program Manager
Idaho Falls, ID
Full-time
Hybrid
Mid, Senior LevelPartsSource Inc. is the leading technology and software platform for managing mission-critical healthcare equipment. The Service Program Manager is responsible for ensuring exceptional operational and financial performance for key service accounts, leading the deployment of effective processes and technology to drive continuous improvement and service excellence.
Medical DeviceSoftware
Responsibilities
Overseeing the service request process, both preventative and corrective, for the assigned account
Communicating with stakeholders on hourly/daily basis to keep them informed of service activities to ensure that customer expectations are met
Overseeing critical priorities for the service team, ensuring we work collaboratively and are aligned with the service program's goals
Gathering customer input on needs and outcomes while supporting service program goals, objectives, and scope, and aligning them with the account's strategic vision
Coordinating and managing resources (vendor) as needed to achieve the objectives of the service program
Identifying, assessing, and mitigating potential risks to the service program's success through voice of customer
Managing changes to the program scope, schedule, or budget
Supporting the Service Operations Manager by proactively monitoring program metrics, highlighting areas of deviation, and facilitating corrective action efforts to keep performance aligned with expectations
Ensuring that the program deliverables meet the required quality standards
Developing and managing the program budget, tracking expenditures, and ensuring that the program stays within budget
Qualification
Required
Bachelor's Degree or equivalent healthcare related experience
Experience with service operations in complex healthcare systems required
Clear knowledge & understanding regarding regulatory compliance and ISO 9001 or 13485 standards
Must be proficient in Microsoft Office Suite, including but not limited to PowerPoint, Word, Excel, OneNote and Outlook
Preferred
Experience managing both customer and supplier relationships, including the development of operational strategies (OEM or ISO) preferred
Benefits
Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
Career and professional development through training, coaching and new experiences.
Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
Inclusive and diverse community of passionate professionals learning and growing together.
Company
PartsSource Inc.
PartsSource is the leading provider of replacement parts solutions for healthcare.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-07-20Acquired
2008-08-06Series Unknown
Leadership Team
Philip Settimi
President and Chief Executive Officer
Jeff Evans
Chief Commercial Officer
Recent News
Company data provided by crunchbase