UnityPoint Health · 20 hours ago
Communications Operator
Fort Dodge, IA
Full-time
Onsite
New Grad, Entry LevelUnityPoint Health is a healthcare organization committed to its team members and recognized as a Top 150 Place to Work in Healthcare. The Communications Operator is responsible for answering incoming calls, providing information, and monitoring alarm systems while ensuring effective communication in a fast-paced environment.
Health CareHospitalMedical
Responsibilities
Greets visitors, guests and patients and answers telephone calls in a professional, courteous manner
Demonstrates good listening skills and accurately records and communicates messages
Demonstrates good judgment in emergency, critical and non-routine situations
Communicates confidential information discretely and appropriately
Accurately announces emergency codes and abides by Hospital-wide policies
Initiates work orders for Biomedical Services, Buildings & Grounds, Environmental Services, through the HELP Desk
Qualification
Required
High School Diploma or GED
Writes, reads, comprehends and speaks fluent English
Multicultural sensitivity
Customer/patient focused
Critical thinking skills using independent judgment in making decisions
Good interpersonal skills and organizational abilities
Ability to exercise good judgment
Maintain knowledge of basic medical terminology
Good interpersonal relationships and adapt to change
Ability to write legibly
Speak clearly
Use correct grammar
Must have some computer/typing skills
Must be able to demonstrate the knowledge and skills necessary to interact appropriately and organize information appropriately for hospital personnel
Visual acuity for reading computer monitors, alarm panels and written instructions
Hearing and listening to verbal communication, alarms and telephones
Use of usual and customary equipment used to perform essential functions of the position including Monitors, computer, printer, telephone system voice mail, beeper system, Alarm System Computers, Code panels and monitors, and Code Phone, TTY phone, Auto Attendant, Radio Paging System, and Two-way radios
Preferred
Prior Telephone Or Switchboard Experience
Benefits
Paid time off
Parental leave
401K matching
Employee recognition program
Dental and health insurance
Paid holidays
Short and long-term disability
Pet insurance
Early access to earned wages with Daily Pay
Tuition reimbursement
Adoption assistance
Company
UnityPoint Health
UnityPoint Health is an integrated health system that provide a full range of coordinated care to patients and families.
Founded in 1995
10001+ employees
H1B Sponsorship
UnityPoint Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.19MKey Investors
Baldrick's Foundation
2025-11-20Grant
2014-02-12Grant· $0.19M
Leadership Team
MarCia Ekworomadu
Vice President, Operations- Oncology Service Line
Carmen Kleinsmith
Chief Nursing Officer
Recent News
Corridor Business Journal
2025-12-18
2025-12-02
Company data provided by crunchbase