DSV - Global Transport and Logistics · 6 hours ago
Customer Service Agent - OTS Hunter
Houston, TX
Full-time
Onsite
Entry Level
$24.08/hr - $30.10/hr
1+ years expDSV - Global Transport and Logistics is the world's 3rd largest supplier of global solutions within transport and logistics. The Customer Service Agent, On-Time-Shipment (OTS) Hunter is responsible for delivering exceptional service and supporting operational customer service functions, including order review and timely reporting of shipping information.
Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing
Responsibilities
Collect, organize and analyze customer and operational data to deliver accurate reports, support customer service requests and improve service efficiency
Develop and maintain reports and dashboards to support daily business operations and customer service performance
Ensure accuracy and reliability of data through data cleaning, validation and standardization
Collaborate with operations, IT and customers to address reporting and customer service needs
Support ad-hoc data requests, customer inquiries and analysis requests as needed
Qualification
Required
Must have a high school diploma or general education degree (GED)
1-3 years' experience in a Customer Service-related capacity
Intermediate computer skills
Proficient with MS Office
Proficiency in Excel (pivot tables, formulas, charts)
Ability to perform basic data interpretation and analysis
Understand data cleaning, validation and standardization
English (reading, writing, verbal)
Business writing proficiency
Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client product
Clear and effective communication skills
Strong analytical and problem-solving mind-set
Strong attention to detail and accuracy in handling customer and operational data
Effective time management with the ability to perform duties with minimal supervision or guidance
Strong organizational skills with the ability to manage multiple priorities simultaneously
Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment
Strong collaboration skills
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
Work overtime as dictated by business whether mandatory or voluntary
Preferred
Bachelor's degree in Logistics and Supply Chain Management, Business or related field
Relevant certifications (Google Data Analytics, Microsoft Power BI, SQL, etc.) are a plus
Familiarity with data visualization tools (Power BI, Tableau, etc.)
Company
DSV - Global Transport and Logistics
At DSV, we keep supply chains flowing in a world of change.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.02B2024-10-04Post Ipo Equity· $5.49B
2024-06-26Post Ipo Debt· $534.02M
2002-06-28IPO
Leadership Team
Irene Hill
Chief Executive Officer
Angie Hornik
Human Resources Business Partner
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
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